Customer Service Courtesy Driver

4 weeks ago

Melbourne, Victoria, Australia Cardinia Shire Council's Multicultural Advisory Group Full time

Patterson Cheney Cars and Trucks - Berwick, VIC

Manufacturing & Industrial
Source: uWorkin

JOB DESCRIPTION

Join Mercedes-Benz Berwick, one of the country's most successful dealerships, and create a lasting impression on every customer As a Customer Service Courtesy Driver, you will play a vital role in supporting our Service Department's delivery of exceptional service to our VIP customers by managing the logistics of service vehicle pick-up and drop-off.
Key Responsibilities:

  • Act as the dealership ambassador, representing the Mercedes-Benz brand professionally and enthusiastically.
  • Pick up and drop off service vehicles from our VIP customers' home or workplace locations.
  • Deliver loan vehicles to customers while ensuring seamless handovers and vehicle walk-arounds.
  • Return serviced vehicles to customers promptly and efficiently.
  • Maintain excellent communication with customers throughout the process, ensuring their needs are met and expectations exceeded.

Join Mercedes-Benz Berwick, one of the country's most successful dealerships, and create a lasting impression on every customer As a Customer Service Courtesy Driver, you will play a vital role in supporting our Service Department's delivery of exceptional service to our VIP customers by managing the logistics of service vehicle pick-up and drop-off.
Key Responsibilities:

  • Act as the dealership ambassador, representing the Mercedes-Benz brand professionally and enthusiastically.
  • Pick up and drop off service vehicles from our VIP customers' home or workplace locations.
  • Deliver loan vehicles to customers while ensuring seamless handovers and vehicle walk-arounds.
  • Return serviced vehicles to customers promptly and efficiently.
  • Maintain excellent communication with customers throughout the process, ensuring their needs are met and expectations exceeded.
About you:
  • Excellent customer service skills with the ability to communicate effectively.
  • Love to drive and enjoy providing exceptional customer service?
  • Full-time (Monday to Friday) with availability to work between 8:00 am and 6:00 pm
  • Full driver's license and the ability to drive long distances.
  • Competence in operating a smartphone or iPad for navigation and communication.
  • A passion for providing a top-tier customer experience.
Why Join Us?
  • Full-time permanent role, job security
  • Driving classy luxury vehicles daily
  • Outstanding career growth opportunities throughout the group
  • Access to Patterson Cheney Cars & Trucks group discounts, including New and Used vehicles, Servicing and Parts.
  • Job security with a strong and growing independent family-owned business
  • Employee Assistance Program
  • And above all, lots of support, opportunity and fun
How do I apply?
Click Apply below to submit your application.
The successful applicant will be required to undertake a National Police Check.
Mercedes-Benz Berwick is part of the Patterson Cheney Group, employing over 850 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Mercedes-Benz, Toyota, Isuzu UTE, Mahindra and multiple truck brands). We have served our customers since 1915, and our success has been built on a strong foundation of customer service. With strong independent family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.

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