Migration Implementation Manager

**YOUR OPPORTUNITY**

The Migration Implementation Manager is an expert InMoment Products and Project Management practices. This position is both people and product-oriented and owns the responsibility of delivering a high quality migration outcome to large enterprise clients. The Implementation Manager works closely with the Global Migration Team, Customer Success and our Application Specialists to ensure the best possible customer outcomes.

The Migration Implementation Manager reports to the Migration Program Manager, APAC and is currently based in Sydney Australia. The role provides a superb environment for learning the intricacies of data based migrations across multiple industries as well as close up experience of best practices in enterprise feedback management, customer experience (CX) and Voice of the Customer initiatives.

**WHO WE ARE**

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store

Are you ready to #OwnTheMomentsThatMatter with us?

**WHO YOU ARE**
- Minimum 2 years of experience in SaaS Implementation or Project Management
- You live and breathe customer service and demonstrate a customer-first attitude at all times
- Communicates, if not over-communicates, effectively and effortlessly with internal and external stakeholders
- Exceptional interpersonal and decision-making skills
- Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
- Passion for solving problems and providing innovative solutions.
- Passion for software and technical solutions to help solve business problems
- Excellent attention to detail and ability to manage multiple projects
- Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organisational skills with attention to detail
- Loves working in a super collaborative, high-tech, fast-paced environment and doesn't mind getting their hands dirty - working shoulder to shoulder across teams to help InMoment's growth trajectory
- Technology driven with savvy technical skills
- Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors' best practices
- Collaborative facilitator who develops relationships and loyalty with their colleagues at all levels of the company
- Exceptional written and communication abilities

**WHAT YOU'LL DO**
- Serve as an expert in all aspects of the XI product providing clients with guidance throughout the migration process
- Serve as the primary contact during program migration
- Responsible for the planning, organising, and management of project tasks to bring about the successful completion of project goals and objectives.
- Ensure design can be fulfilled with InMoment core products
- Ensure customer requests remain within the scope of the agreed migration scope
- Coordinate between partner-customer solutions, services work and internal fulfillment teams
- Coordinate work with functional area leaders and monitor and report on project status and issues
- Work closely with Customer Success Managers during implementation and culminating in a successful handoff when the implementation has been completed
- Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating regular meetings
- Work closely with the App Specialists on a daily basis to deliver services that meet or exceed our clients' expectations
- Identify areas of improvement within the product and communicate them to the Services team

**WHAT YOU'LL GAIN**
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Automatic day off for your birthday, we want to celebrate **you and the moments that matter**:

- Generous paid leave that can be rolled over if not utilised, although we highly encourage you to take the necessary time off to switch off
- Maternity & Paternity Leave
- Fun, innovative, collaborative, supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations
- Employee recruitment referral program with gene