
Expert Migration Specialist
1 week ago
This is a senior role that oversees the migration of clients to our platform. The Migration Implementation Manager works closely with cross-functional teams to ensure a smooth transition and deliver exceptional customer outcomes.
The ideal candidate will have extensive experience in SaaS implementation, project management, and customer service. They must be able to communicate effectively with internal and external stakeholders, manage multiple projects simultaneously, and operate with a sense of urgency without compromising quality.
- Minimum 2 years of experience in SaaS Implementation or Project Management
- Proven track record of delivering high-quality results in fast-paced environments
- Exceptional interpersonal and decision-making skills
- Excellent attention to detail and ability to manage multiple projects
The successful candidate will have a strong passion for solving problems, providing innovative solutions, and working collaboratively with others. They will also be technology-savvy and quickly develop company-specific expertise.
What You'll Gain
- Autonomy and flexibility in work schedule
- Generous paid leave and maternity/paternity leave benefits
- Fun, collaborative, and supportive work environment
- Employee recognition and referral programs
Key Responsibilities
- Serve as expert in XI product and provide guidance to clients throughout the migration process
- Manage client expectations and coordinate between partner-customer solutions and services teams
- Work closely with Customer Success Managers and App Specialists to deliver exceptional customer experiences
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