Customer Experience Specialist

Koala's mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

We're on the lookout for passionate individuals who thrive on creating exceptional customer experiences. If you're someone who naturally lights up a room, brings vibrant energy to every customer interaction, and genuinely enjoys connecting with people - we want you on our team

You'll be the first to greet our customers with a warm smile, and the first to jump in when there's something that needs doing. From answering questions to keeping things running smoothly, you'll be proactive, positive, and always ready to surprise and delight our customers

**Requirements**:

- Confidently showcase the Koala brand - you'll have a deep understanding of our story and be able to share it in a way that's engaging and authentic.
- Work independently to manage all day-to-day operations of the pop-up - from opening and closing, to stock management, to following up with customers post-visit.
- Drive sales across our full product range (even those not on display) through meaningful, personalised customer interactions.
- Collaborate with other Koalas across departments to ensure the best possible experience for our customers - and great outcomes for the business.
- Deliver exceptional, knock-your-socks-off customer experiences in a face-to-face retail environment.
- Keep the space looking top-notch - maintaining a high level of attention to detail and visual presentation at all times.
- Roll with the punches - adapt to new directions and proactively solve issues that might impact operations or customer experience.
- Ensure the space is safe for everyone by following safety procedures and reporting any issues quickly.
- Be hands-on & comfortable with manual handling, furniture assembly, and showing customers the features of our products.

**Ideal background**
- 3+ years' experience in a customer facing role like retail, hospitality or similar
- Flexible and comfy working retail hours, including weekends, weekdays, and Thursday evenings
- A natural people person who thrives on supporting others and bringing good vibes
- Exceptional customer service skills with the ability to engage and energise a room
- Empathy is essential - our customers are at the heart of everything we do, and we're all about meeting them with care, warmth, and a little surprise and delight at every touchpoint
- Near-perfect grammar, plus strong written and verbal English communication
- Experience working independently in a fast-paced environment
- Confident handling retail operations and creating great in-store experiences

**Benefits**

**Treehouse Perks and Privileges**

Koala is only great when its employees are happy - and we're one happy bunch
- Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with 'mates rates' for your friends and fam.
- Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You'll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
- Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
- Community & connection - We believe that simply doing 'no harm' isn't good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
- All in all, the Koala Kommunity is a great place to hang out and belong to

**Koalities we look for**

At Koala, we do things a little differently and we don't shy away from the fact that we expect a lot from our employees We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers' expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got ;)

To read more, check out our careers, LinkedIn, or the great work we do with Work180