Resident Services Coordinator

2 weeks ago

Melbourne, Victoria, Australia Ryman Healthcare Full time

Unlock your full potential in a supportive environment that values your expertise as a Resident Services Coordinator
At Ryman, every day is a chance to be a hero in the story of our residents' lives
Oversee the delivery of village administration functions and resident relations
On site parking, Ryman perks and stability offered in this role
About the role
We have an exciting opportunity to join our team as a Resident Services Coordinator at
in Mulgrave, Melbourne.
This is a
Full Time
role working
Monday to Friday 0900 - 1700
.
Proposed start date 25 September 2025.
In this role you'll work independently within our village office.
If you are organised, enthusiastic and have a passion for people - we'd love to hear from you
At Ryman, our Resident Services Coordinator wears many hats.
Some duties within this role include:
Lead the effective delivery of the village resident service functions including; triaging enquiries, updating resident information, collaborating with accounts and acting as village reception / administration
Be responsible for the delivery of resident activities - this includes happy hours (Thursday's are the best day of the week in a Ryman village) and various outings
Collaborate with the Sales Advisor and Regional Operations Managers in regards to village maintenance, unit modifications, new admissions and open days
About you
To thrive in our fast-paced and varied environment you will:
Have proven experience in an administration support role in a fast-paced and varied environment
Be skilled at juggling conflicting priorities
Be comfortable working independently - as a result of this be prepared to learn new skills
Enjoy building meaningful relationships with our staff, our residents and their families
Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
Have outstanding communication, organisation and attention to detail
About Ryman
Welcome to Ryman
We're a growing and agile organisation with a culture based on kindness and excellence.
We're one of New Zealand and Victoria's fastest growing employers, with career options across a range of different sectors - from construction and nursing, to sales, village, design, technology and office roles.
We take pride in the fact that our people are naturally empathetic and caring.
In fact, we believe that's essential to the way we work.
We think our people are one of a kind.
As part of the Ryman team you will:
Work in a facility that operates more like a family business
Fun, friendly and supportive team environment
Monthly employee recognition
Receive a complementary designer uniform
Opportunities for professional development and career progression
Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
At Ryman, we support an environment where everyone feels welcome to be themselves.
We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
If you're our KIND of person we'd love to hear from you
Applications will be reviewed as they are received and interviews may take place prior to the close date.
This means we reserve the right to close a job ad before the advertised close date.
Location(s)
Hubert Opperman Retirement Village - Mulgrave AU
Expertise
Administration, Assistant to the Manager, Receptionist, Resident Services Manager
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