Administration Assistant

2 weeks ago

Canberra, ACT, Australia Eml Group Full time

EML Group Canberra, Australian Capital Territory, Australia
Administration Assistant
Overview
EML is a leadingWorkers CompensationandPersonal Injury Claims Managementbusiness.
Our goal is to help people get their lives back throughongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring along-term careerhere at EML.
The Opportunity
As part of our diverse team based in ourMelbourne/Canberra, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
This is a great opportunity for someone looking to kickstart their career in the insurance industry.
The purpose of this role is to provide administrative support, enabling EML to pro- actively manage personal injury claims effectively within the relevant jurisdiction as required.
This is apermanent, full-time positionbased in ourMelbourne/Canberraoffice.
You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.
Your Responsibilities
Provide support to claims teams to "help people get their lives back".
Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
Maintain claim file notes by entering actions undertaken into the claims system, as directed.
Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
Managing phone enquiries, taking new claim lodgements and taking messages as required.
About You
Strong computer skills.
Strong attention to detail and time management skills.
Ability to work independently and within a diverse team.
Effective verbal communication skills.
Previous Data Entry Experience
What We Offer
We stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
If this position is of interest to you, please apply now.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Insurance
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