Customer Success Manager

7 days ago

Sydney, New South Wales, Australia Relx Inc Full time

Customer Success ManagerSydney or Hybrid | Global Leader in Risk, Compliance & Identity Solutions About the Business LexisNexis Risk Solutions is the essential partner in risk assessment, helping businesses across financial services, government, telecommunications, fintech, and beyond.
From fraud prevention to AML/CTF compliance, identity authentication, and credit risk mitigation — our solutions help organisations solve some of the world's most complex challenges.
Learn more: risk.lexisnexis.com.
About the RoleWe're looking for a driven Customer Success Manager to join our high-performing APAC team.
You'll take ownership of a portfolio of clients, driving retention, renewals, and growth.
By building strong relationships, you'll become a trusted advisor — ensuring our customers gain maximum value from our market-leading solutions while identifying opportunities for upsell and cross-sell.
Reporting to the Senior Director, Sales - APAC, this is a permanent full-time role based in Sydney with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities Manage a portfolio of accounts, ensuring retention & customer satisfaction Build trusted client relationships and anticipate customer needs Drive adoption of solutions through proactive success strategies Collaborate with Sales & Product teams for seamless onboarding & support Identify upsell and cross-sell opportunities and partner with BDMs to close deals Monitor customer health and proactively resolve issues Gather client insights to support product development & innovation Requirements Proven experience in

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