Retail/Hospitality Manager

2 weeks ago

Brisbane, Queensland, Australia At Full time

Overview
That Dumpling Place is a well-established and fast-growing retail and hospitality business located in Ipswich CBD. We are committed to providing exceptional customer service and high-quality dumpling and pastry products in a welcoming and professional environment. As we continue to expand, we are seeking an experienced and dedicated
Retail /Hospitality Manager
to join our leadership team.
About the Role
We are looking for a dynamic and results-driven Retail/Hospitality Manager to oversee the day-to-day operations of our food retail and hospitality business. This is a hands-on role that requires strong leadership, business acumen, and the ability to manage both in-store operations and external market sales.
Key Responsibilities
Plan, direct, and evaluate the operations of the retail and hospitality business
Lead, supervise, and train staff to achieve performance and service targets
Manage inventory, stock levels, purchasing, and supplier relationships
Organise and oversee local weekend and public holiday food market stalls
Ensure compliance with workplace health and safety, food safety, and company policies
Handle customer service, feedback, and complaints in a professional manner
Prepare staff rosters, manage recruitment, and conduct performance reviews
Monitor and analyse sales performance, budgets, and profitability
Implement marketing and promotional activities to increase sales of semi-cooked pastry and dumpling products
Work closely with our chef/director to develop and expand takeaway pastry and dumpling product lines
Contribute to business planning and the development of future franchise opportunities in the hospitality sector
Skills and Experience Required
Minimum 1 years' experience in a management role within the retail or hospitality industry
Bachelor's degree or higher qualification in hospitality, business, or management (degree from an Australian university highly regarded)
Strong business and analytical skills
Proven leadership and team management experience
Excellent communication and customer service skills
Demonstrated ability to manage budgets, staffing, and inventory control
High level of problem-solving skills and attention to detail
Flexibility to work weekends, evenings, and public holidays as required
What We Offer
Competitive salary package with superannuation
Career development opportunities and professional training
Supportive and inclusive work environment
Staff discounts and performance incentives
How to Apply
To apply, please send your CV and a cover letter outlining your suitability for the role. Applications close on 01/10/2025.
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