Retail Store Manager

2 weeks ago

Brisbane, Queensland, Australia Ls Travel Retail Full time

**Global leader in Travel Retail**:

- **Charity volunteering & Wellbeing leave**:

- **20% discount across our Australian & New Zealand stores**:

- **Full time, permanent positions**:

- **Competitive salary**

**We are looking for a leader who will**:

- Provide a high standard of customer service and be a true brand ambassador
- Manage the stores effectively and efficiently
- Lead from the front, provide constructive feedback, ensure all team members are motivated and perform tasks according to standards and procedures, and rectify performance issues
- Maintain a very high standard of store presentation, stock management and security

**To be successful you will have**:

- A strong track record in retail or hospitality operations with at least 2+ years in a managerial position
- Experience working in a fast-paced environment
- Full P&L exposure and experience managing wage budgets
- Experience rostering in accordance with modern awards
- Strong interpersonal skills, verbal/written communication
- Good understanding of business dynamics
- Nurturing and hands on approach
- Strong motivator/experience in coaching and developing team members
- Ability to think on your feet with a real sense of urgency
- Tenacity, commitment, dedication and professionalism
- Flexibility with availability - our stores operate 7 days a week outside traditional retail hours

As we operate in a dynamic airport environment where our stores are constantly trading, the ability to work a rotating roster incorporating early mornings, late nights and weekends is essential.

**Lagardère AWPL** is the Pacific region's largest and most experienced Travel Retail operator. We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.
- Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of
- **Excellence | Adventure | Respect.

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