Infrastructure & Software Development Manager

**_This is a remote role based anywhere within Melbourne or Sidney - Australia. You must be a permanent resident of that country and legally authorised to work there.
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**Our Company
Autovista Group, part of J.D. Power, provides trusted pricing and specification insights for Europe's automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts' skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.

**The Department
**The Role
Technical delivery of software project(s) for Australia. Working with the Technical Leads/Managers to manage resources needed for each project, schedules. This includes management of any software & data development issues, risks and project change requests to ensure successful and on-time technical project delivery.

Managing Customer Applications and internal Editorial Tools support and development in Australia.

IT Vendor Management. Managing 3rd party vendors within the Software & Data Development area and Technical Services area for Australia.

Service Desk Leadership and Management: Responsible for the end-to-end management of the Service Desk requests, ensuring effective triage, escalation, and resolution of end-user issues. Develop and maintain strong communication protocols to assist end users efficiently and effectively. Establish and manage service level agreements (SLAs) and customer satisfaction metrics.

Infrastructure Oversight and Strategy: Manage and oversee the corporate infrastructure to ensure stability, efficiency, and scalability. Conduct regular reviews and updates of infrastructure strategies to align with business goals and technology advancements.

Technical Expertise and Support: Provide technical guidance in areas of specialised infrastructure such as storage, virtual environments, and server operating systems. Lead complex troubleshooting efforts across the infrastructure to ensure mínimal downtime and optimal performance.

Compliance and Risk Management: Maintain documentation and ensure compliance with ISO 27001 and other relevant standards. Manage the infrastructure risk register, identifying and mitigating potential risks to maintain service integrity and security.

As an Infrastructure & Software Development Manager you will lead the Australian Technical area, providing focussed and motivated leadership and effective organisational structure for Australia, ensuring appropriate resourcing, training and development, with clear achievable objectives to maximise the teams and individual performance.

Manage the technical delivery portfolio of complex projects that span one or multiple teams for Australia working with the Scrum Master to provide on-site leadership for the delivery teams by building and motivating team members to meet development delivery goals and ensuring that all development is carried out according to industry best-practice standards of a project. Deliver appropriate and effective executive level communication.

Previous software development experience in any of the following languages: ASP.NET, C#, Java or Delphi.

Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues as well as knowledge on some of the most common enterprise level database engines and technologies e.g. MS SQL, Oracle, SSIS, ETL etc. Strong understanding of Helpdesk and Customer Relations Support systems is a must. Must be flexible and willing to work in both structured and unstructured environments at times

You will be able to work well in a team in a remote environment. Good time management skills are very valuable to help ensure deadlines are met. Knowledge of the automotive industry is a big advantage, if not an ability to pick up new information quickly is a must.

**The Benefits
We have a range of excellent group wide benefits like our fully flexible working policy, a wellbeing allowance aimed at alleviating some of the additional expenditure when working from home, reimbursements for your home workstation, a group bonus scheme, mental and physical wellbeing support including anything from eye care vouchers to online guidance on sleep, fitness, nutrition, stress awareness and more. We also want to see you develop and grow in your career and our learning and development tea, run year round courses to support this.
- Autovista Group is a Fully Flexible organisation. Our goal is for our people to feel free to work where, when and how they choose, _**_within their country of employment _**_, to enable colleagues to balance their personal interests with their work commitments and deliverables, to support a happier and healthier way of life. Performance will be judged on output