Office Administrator

1 week ago

Australia Garstone Design Full time

**Join a supportive team in a long-standing Australian manufacturing business**

We're Garstone Design - a trusted Australian furniture manufacturer known for quality craftsmanship and customer service. We're looking for a proactive and reliable **Office Administrator** to join our small head office team full-time.

This role is ideal for someone with solid accounts or admin experience who enjoys variety and takes pride in solving problems, especially when it comes to **customer service and claim management**. You'll be responsible for supporting our finance functions and coordinating after-sales service with our network of retailers and suppliers.

**Your Key Responsibilities**

**Claims & Service Coordination**:

- Receive and manage **warranty claims and service requests** from retailers
- Coordinate with the **factory, delivery teams, and suppliers** for repairs, replacements, or inspections
- Keep service records up to date and proactively follow up on open cases
- Ensure customers receive timely and professional communication

**Bookkeeping & Accounts Support**:

- Process and reconcile supplier invoices and statements
- Monitor delivery receipts and check against goods invoiced
- Raise and send customer invoices
- Assist with weekly reconciliations and occasional payroll support

**Office Administration**:

- Maintain accurate records, filing, scanning, and data entry
- Help manage office supplies and keep the space organised

**What We're Looking For**

**Essential**:

- At least 2 years' experience in admin or finance roles
- Bookkeeping knowledge and confidence with basic accounts tasks
- Good written and verbal communication
- Friendly, solutions-focused, and able to follow things through
- Comfortable with Outlook, Excel, and general office software
- Organised and able to juggle priorities in a small team

**Bonus Skills (Desirable)**:

- Experience with **warranty/service claims** or customer support
- Knowledge of Xero (or similar accounting system)
- Background in manufacturing, retail, or logistics
- Relevant qualifications in Business Administration or Accounting

**Why Work With Us?**

This is a stable, full-time position with the opportunity to grow into service, finance, or even sales support roles. You'll be working in a positive team environment where your initiative and reliability are truly valued.

**Job Types**: Full-time, Permanent

Pay: $30.00 - $33.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- No weekends

Supplementary Pay:

- Weekly bonus

Work Authorisation:

- Australia (required)

Work Location: In person

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