Venue Manager

Overview
Apply now.
Job no:
Work type:
Permanent Full Time
Location:
Gold Coast
Categories:
Food & Beverage, Leadership
The Star Gold Coast has evolved since 2014, with a mission to create fun at trusted destinations and deliver an unparalleled experience across its venues, including The Star Grand, The Darling, and Dorsett Hotel. Culinary experiences are offered at award-winning venues such as Nineteen at The Star, Kiyomi, and Mei Wei, with entertainment from live concerts, theatre, Events Centre, outdoor Live on the Lawn events, and DJ sets at Atrium Bar. The Star Gold Coast blends relaxation with high-energy entertainment.
Responsibilities
Manage the operational requirements of the venue and provide leadership and direction
Lead the selection, training and development of team members to ensure timely recruitment and career growth
Maintain a guest focus in all services, ensuring that guest service delivery is effective and efficient
Assist with the development and implementation of business plans for the venues
Implement strategies to increase repeat guests and positive guest experiences
Communicate and implement policies and procedures to ensure quality service standards are maintained
Ensure policies & procedures are followed - including Liquor Licensing, WH&S and Food Safety
What we are looking for
Extensive Food & Beverage leadership experience within a high-end venue
Ability to identify and drive additional revenue & business opportunities
Ability to communicate effectively with a diverse range of guests and team members
Strong stakeholder management experience, people leadership and team engagement skills
Highly organised, accountable, and eager, with a high attention to detail
Accreditation in Responsible Service of Alcohol – RMLV/Approved Manager an advantage
Flexible availability to meet business needs
About you
With your exceptional leadership and hospitality management background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Signature Dining Team up for success.
Your role will be pivotal in shaping the success of our signature dining offering at The Star. Join us in making a difference.
What we can offer you
Complimentary meal on site every day including hot meals, sandwich bar and more
Discounted parking available
Up to 30% discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star Academy – limitless career opportunities
Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
Supportive leadership team
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values =
Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care
.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their well-being needs.
The Star was awarded
WGEA Employer of Citation for Gender Equality
) and has been recognised as a
2025 PLATNIUM Employer
by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE
Click on the link below to make your next career move with The Star.
Advertised:
09 Sep 2025 E. Australia Standard Time
Applications close:
22 Sep 2025 E. Australia Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
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