Administration Officer, Emergency Department
1 week ago
About the role
Permanent part time opportunity to provide an efficient Administration Support service to the Emergency Department clinical staff and patients, with a high level of customer service demonstrating empathy, respect, teamwork and compassion. Respond to enquiries and provide information and assistance to staff, patients and visitors to facilitate effective service delivery within a hospital setting.
About you
- Effectively communicate with patients, visitors and staff and demonstrate empathy, patience and a positive customer focus, including assisting clinical staff in maintaining patient contact and communication with family and visitors both internally and externally.
- Completion of patient chart requirements as designated by District policy frameworks and maintaining confidentiality at all times.
- Demonstrated ability to remain calm, show empathy, understanding and provide patient centred care as the priority and focus.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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