Data Administration Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.
QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Places of Public Assembly and Unwanted Alarmsprovides services and advice to QFES, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations and is responsible for the oversight and delivery of Alarm Monitoring Services to over 7000 alarm customers across Queensland. This includes customer support, contract and financial management, technical support and invoicing.

Reporting to the Manager, you will be responsible for providing high level confidential administration services and support, set priorities and monitor workflows to manage the functions or records and database management, including to monitor for compliance with departmental policy and procedures. You will also be required to assist team members with human resource and finance administrative functions to ensure the efficient and effective service delivery in alarms monitoring and management to meet department objectives.

Key requirements

Highly desirable requirements
- Knowledge or experience in the use of human resource, finance systems and database management.
- Knowledge or understanding of Emergency Services Computer Aided Dispatch (ESCAD) and/or Alarm Monitoring software.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide a high level administrative support, with attention to detail, including assisting in the preparation and coordination of correspondence, reports and other materials in accordance with departmental requirements.
- Maintain alarm customer information through the dissemination and collection of updated emergency contacts forms.
- Maintain strong computer skills, including word processing, use of spreadsheets and databases to create, update, analyse and report on unit activities, and ensure compliance with QFES policy and procedures.
- Undertake general office duties, mail distribution, filing, diary control, travel arrangements and functions, maintenance of office equipment and asset records to ensure the effective management of the office.
- Provide efficient and accurate data entry in alarm databases (ESCAD and ADT MASterMind) to support the provision of alarms services to our customers.
- Prioritise workload effectively and perform duties responsibility in the absence of supervision, using initiative to identify and resolve administrative issues and provide recommendation for continuous improvement.
- Maintain information retrieval systems to ensure effective maintenance of records and access to information.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
- Makes insightful decisions

Results
- Builds enduring relationships
- Pursues continuous growth
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Courage
- Loyalty
- Trust
- Applications from recruitment agencies will not be accepted.