Customer Service Officer

1 week ago

Brisbane, Queensland, Australia Ymca Brisbane Full time

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Customer Service Officer | YMCA Stanthorpe
YMCA Stanthorpe
are recruiting a passionate
Customer Service Officer
on a
Casual basis
to join our team located in
Stanthorpe
About the role
As the first point of contact for the centre, your passion for helping people and ability to make others feel welcome will be integral to your success in this role. Those with a genuine interest in fitness, gymnastics and aquatics will thrive in this fast-paced and exciting position as you assist customers with their general enquiries, organise memberships, take bookings and promote the programs and services on offer.
What will my time look like?
Provide expert and friendly service at reception, over the phone and in all written correspondence
Process new memberships and promote information on the facility, classes and other general enquiries
Make bookings and process payments
Perform open and close procedures, cash reconciliations and banking duties
Am I a good match?
Previous experience in a similar role
Availability to work a range of morning, afternoons and alternating Saturdays
Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines
Excellent interpersonal and communication skills
Familiarity with POS systems and MS suite
A National Police Check is essential prior to commencing in the role
What's in it for you?
Achieving our community support and inspiring young people motivates and thrives us to work hard and be the best at what we do. You will bring compassion and drive with your experience and connection to what we do each day. We have an amazing culture where everyone wants to work at the Y, it's not just a job and of course we look after you with a range of benefits.
Here's what on offer?
Join a supportive, inclusive and passionate team in an organisation making a difference.
Free gym membership which includes our fitness classes
Discounts for all Y OSHC Services and Day Care Facilities
Discounted banking and loan rates
Discounted private health insurance with Medibank
Opportunity to participate in and give back to Y programs
Enjoy a discounted overnight stay at George William Hotel
Counselling Employee Assistance Program
We are an inclusive workplace and welcome people from all backgrounds to apply. We all belong at the Y
At the Y, we are committed to empowering all children and young people to feel safe and be safe. As a Child Safe organisation, all of our candidates must have or obtain a working with children check.
To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy:
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