Systems Support Coordinator

1 week ago

Melbourne, Victoria, Australia Hudson Australia Full time

Our client, a manufacturer and distributor of runners and clothing apparel seeks a **Systems Support Coordinator **to be based in their office in Cremorne.

**Systems Support Coordinator**
- **Unlimited/ Uncapped annual leave**
- **Excellent work culture and staff discounts**:

- **Learning and development opportunity**

**At a Glance**:
**Key responsibilities**:

- Your focus is to monitor, investigate, flag issues, and coordinate roles and responsibilities of the clean-up and workaround process if and when needed
- Ensure a smooth daily of operations, reports, and concepts into updates to system landscape
- Support the global project team to deliver, test, re-work, and refine as required to achieve maximum impact and best results
- Collaborate with global teams on bigger issues and help to coordinate system changes if needed.
- Maintain the local document management of work instructions and processes, ensure that updates are performed by team members
- Understand the end-to-end process and, as a direct report of the local Systems Lead, support the smooth delivery of the end-to-end flow for customer service team and customers.
- Help develop and document processes in line with new ERP and CRM (customer relationship management); support the local document management of work instructions and processes
- Collaborate with teams to develop reporting concepts and manage data
- Support testing of new functionality and version upgrades
- Clearly communicate with the broader local team to ensure everyone is across the latest system updates and implementations of upcoming projects as needed

**About you**:

- Customer service/operations background in an advanced ERP/CRM environment
- Previous experience (1-2 years minimum) with ERP implementation projects and process optimisation (RPA)
- Capability to understand the big picture, while deep diving into details to understand root causes and put into place rapid actions
- Proven analytical, conceptual thinking; technical and data savvy; and problem-solving skills
- Experience with Salesforce/Microsoft Dynamics 365 and process automation desirable

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