Support Team Lead

6 days ago

Australia Reece Group Full time

Support Team Lead - Level 2
**About Reece**

Reece is more than Australia's largest supplier of plumbing and bathroom products. We're a leading distributor of trade goods, serving residential, commercial, and infrastructure markets.

As an ASX-listed company with over 900 branches and 10,000 employees across Australia, New Zealand, and the United States, Reece is on an exciting growth journey. Now, we're looking for a passionate L2 Support Lead to join our team and contribute to our vision of delivering outstanding technology experiences.

**About the Role**

As an L2 Support Lead, you'll lead a highly skilled team responsible for providing exceptional technical support to Reece employees. This role is all about delivering outstanding service, solving complex technical challenges, and driving innovation through process improvements and automation.

You'll be based at our Cremorne Head Office, with the flexibility of a hybrid working model.

**About You**

We're looking for a proactive and collaborative leader who thrives in a fast-paced, customer-focused environment.

**What You'll Bring**:

- 3+ years' experience leading technical support teams.
- Relevant certifications such as Cisco CCNA, Microsoft MCSE, and ITIL.
- Expertise in enterprise tools like Office 365, Active Directory, ServiceNow, and Cloud/SaaS services.
- A track record of identifying and resolving technical challenges and driving process improvements.
- Strong communication skills to translate complex technical issues for diverse stakeholders.

**What Success Looks Like**:

- Tickets are logged, triaged, and resolved efficiently within SLAs.
- Team members are coached and supported to achieve their best.
- Continuous improvements are implemented to enhance user satisfaction and reduce ticket volumes.
- Collaborative relationships with stakeholders across ReeceTech are established and productive.

**Why Reece?**

At Reece, we believe in fostering a culture of excellence, innovation, and continuous learning. We're committed to supporting our people's growth and providing opportunities to make a real impact.

**Ready to Lead the Future of IT Support?**
- Reece Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

  • Childcare - Leadership Team

    2 weeks ago

    Australia Lead Childcare Full time

    Are you an experienced and Early Childhood Educator with a passion for the future of Quality Early Education looking to take the next step in your career?Are you wanting to work for an organisation who is dedicated to providing and promoting your Professional Career Goals.We are searching for a professional who is dedicated and committed to supporting the...

  • IT Support Team Lead

    2 weeks ago

    Australia beBeeTeamLead Full time $90,000 - $110,000

    Job Title: IT Support Team LeadWe are seeking a skilled and experienced team lead to oversee daily operations, manage technical support teams, and ensure high-quality services.About the RoleThe ideal candidate will have strong leadership skills, excellent communication and problem-solving abilities, and experience in managing technical support teams.Key...

  • Community Support Team Lead

    2 weeks ago

    Australia beBeeSupport Full time $80,000 - $95,000

    Job TitleWe are seeking a Community Support Team Lead to join our organization. This is a rewarding role that requires a compassionate and experienced professional to lead a team of support workers.The successful candidate will have excellent leadership skills, be able to motivate and guide their team, and have a strong understanding of disability support...

  • Support Worker/Team Leader

    2 weeks ago

    Australia Unique Oz Support Full time

    We are seeking a compassionate and motivated Support Worker/Team Leader to provide high-quality care and support to individuals living in a Supported Independent Living (SIL) House. This role involves both hands-on support work and leadership responsibilities to ensure the smooth running of the home.As a Team Leader, you will oversee a team of support staff,...

  • Technical Support Team Lead

    7 days ago

    Australia beBeeService Full time $90,000 - $120,000

    Job DescriptionThe Service Desk Manager oversees the daily operations of the service desk, ensuring efficient technical support for clients. This role involves managing the service desk team, handling escalated issues, developing IT service management processes, and resolving help desk requests in a timely manner.Responsibilities:Manage the service desk team...

  • Disability Support Worker

    2 weeks ago

    Australia Team Strive Full time

    At Team Strive you're more than just a support worker, you're part of a team, where every individual member of our team is valued and supportedWe would love to have you come and join our team of support workers, so have a look below to see if Team Strive sounds like the job for you.**What you need to apply**:- Experience supporting people with disabilities...

  • Team Lead

    1 week ago

    Australia Milli Rose The Musical Full time

    **The role**We are seeking a highly skilled team manager to inspire, organise and lead our small team of support workers who are helping to craft and safeguard a good life for musical maestro Milli.As well as providing hands-on care and mentoring, the team lead will be responsible for establishing systems, polices, and procedures so the team can work...

  • Early Childhood Professional

    1 week ago

    Australia Lead Childcare Full time

    Are you an experienced and dedicated Centre Manager with a passion for the future of Quality Early Education?Are you wanting to work for an organsation who is dedicated to providing and promoting your Professional Career Goals as a Centre Manager?LEAD Childcare Mango Hill has a new opportunity for a Centre Manager who is passionate about committing long term...

  • Chapter Lead

    1 week ago

    Australia Ed - Group Support Functions Full time

    **About us**:Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together',...

  • Team Lead

    2 weeks ago

    Australia beBeeLeadership Full time $72,000 - $84,000

    About the Role">This Team Lead position is focused on delivering exceptional client-centred services.">Your key responsibilities will include:">Overseeing daily operations and service deliveryImplementing processes and tools to drive efficiencyProviding clinical expertise to staff membersSupporting case management teams">Requirements">To succeed in this...