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2 weeks ago
We are seeking a skilled and experienced team lead to oversee daily operations, manage technical support teams, and ensure high-quality services.
About the RoleThe ideal candidate will have strong leadership skills, excellent communication and problem-solving abilities, and experience in managing technical support teams.
Key Responsibilities:- Leading and managing a team of technical support specialists
- Mentoring team members to build their technical skills and improve their performance
- Allocating resources to meet priorities and service level agreements
- Developing documentation and knowledge base articles to enhance customer support
- Resolving incidents efficiently and providing excellent customer service
- Proven experience as a team leader or manager
- Strong technical skills, with expertise in hardware, software, and video conferencing
- Excellent communication and interpersonal skills
- Strategic and organizational skills to handle priorities and multiple tasks
- Experience in documentation and knowledge management
As a key member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
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