Assistant Events Operations Manager

**Additional Information**
**Job Number**25069899
**Job Category**Event Management
**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

We are seeking a highly-organized and motivated Assistant Manager Event Operations who will assist our event operations team to create unforgettable events that leave a lasting impression on our guests in a luxury hotel space.

**About the Company**

**Job Summary**:
As the Assistant Manager Event Operations, you will play a crucial role in assisting with leading the Event Operations team to ensure associates are engaged to deliver events based on requirements and standards. Develop and direct teams to provide consistent, high quality service, communicate performance expectations and train staff in processes. Assist with managing financial and administrative duties.

**Core responsibilities**:

- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Conducts monthly department meetings with the Banquet captains and employees.
- Orders supplies for the department (e.g., China, glass, silver, buffet presentations, props, and other service equipment needs).
- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Leads shifts and actively participates in the servicing of events.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.

**To be successful in this role, you will have**:

- Two years' experience in food and beverage, event management, or related professional area.
- Grooming standards to luxury service standards.
- Effective customer service skills and ability to think outside the box
- Proven leadership abilities creating environments where associates can have fun, take pride in their work and reach their potential
- Experience in a 5-star environment, either a large hotel or convention center in a similar supervisory or leadership role within a fast-paced environment is desirable
- Sound understanding of budgets and other financial aspects of management

**The Benefits**

Enjoy the benefits of:

- Exceptional learning and development opportunities to grow your career with Marriott
- Generous accommodation, food and beverage discounts within the Marriott International group
- Rewards and recognition programs
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.