Service Advisor

2 days ago

Adelaide, South Australia Cummins Inc. Full time
We are looking for a talented Service Advisor to join our Adelaide branch.
This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role.
A passion and understanding for all things mechanical is essential.
This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors and Monday to Friday.
In this role, you will make an impact in the following ways: Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
Document customer inquiry information within appropriate Cummins systems
Provide prompt assistance to customers through various media.
Multi-Skill/Multi-channel support (Chat/Email/Phone)
Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
Escalate complex issues providing documentation through process
Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
Support improvement projects intended to improve customer experiences and organizational goals
Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader RESPONSIBILITIES To be successful in this role you will need the following: Industry experience
Experience with warranty processing
Mechanically minded with strong problem solving skills
Excellent verbal and written communication skills
The ability to work individually or as part of a team
Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
Ability to build strong customer relationships and delivering customer centric solutions
Personal commitment to HSE and leading interdependent safety culture QUALIFICATIONS Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

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