Measure & Quote Specialist

1 week ago

Gold Coast, Queensland, Australia National Tiles Full time

Great company culture with access to health & well-being platforms Employee benefits - discounts at your favourite retailers Opportunities for career progression - we promote from within
South Gold Coast RegionBase + Super, Vehicle, Phone & Laptop At National Tiles, we're passionate about transforming homes with high-quality flooring solutions—and we're building a new team to take that experience even further.
We're looking for a Measure & Quote Specialist to be the trusted face of our services, meeting customers where they are—whether in the showroom, in their homes, or on-site.
You'll assess each project, offer expert advice, and provide tailored solutions that meet their individual needs.
This role is ideal for someone with a background in flooring or construction who thrives in a dynamic, evolving environment and enjoys working closely with both customers and the in-store team to deliver outstanding results.
Key Responsibilities include, but are not limited to: Provide tailored, customer-focused advice, guiding each customer through product options and installation services Offer expert recommendations on product suitability, installation methods, and potential upgrades Conduct in-home and on-site measurements for flooring and installable product solutions Deliver accurate, professional quotations with clear pricing breakdowns Collaborate closely with store teams to ensure a seamless customer experience Maintain detailed records and support job handovers to Installation Support and Customer Care teams Ensure customer satisfaction by addressing follow-up enquiries from customers, the store, or installation support promptly and professionally Assist in post-installation follow-up, including quality control visits and issue resolution Stay up to date with product trends and installation best practices Provide informal training and product knowledge support to in-store teams Support showroom sales and assist the customer service team as needed About YouThe ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting.
You'll combine technical expertise with a customer-centric approach, consistently delivering excellent results.
You'll also bring: Confidence in measuring and interpreting floor plans and site drawings A proactive, positive attitude and the ability to build rapport with customers Exceptional attention to detail, with strong analytical skills for precise measurements and calculations Strong problem-solving skills, with the ability to think on your feet and offer practical solutions A collaborative mindset and the ability to work effectively as part of a team Proficiency with measurement tools and quoting software Tech-savvy, with experience using productivity tools Why Join Us?
Opportunities for career progression – we promote from within
Employee benefits app - discounts at your favourite retailers Training, development and leadership courses Access to health & well-being programs including EAP Birthday off every year Generous staff and family discounts

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