Customer Service Representative

10 hours ago

Melbourne, Victoria, Australia Chandler Personnel Full time

**Key Responsibilities**:

- Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner
- Providing product information, pricing queries and processing orders into the system
- Order hold management
- Follow up of customer requests, issues and complaints to resolution
- Achievement of agreed department KPI's to drive superior service delivery
- Proactive communication with order timelines
- Developing a strong understanding of the Company's product range
- Contributing to the team's continuous improvement initiatives and targets
- Account management and order keying
- Internal sales support - work with sales team to help manage group of accounts over the phone
- Direct sales - proactively upsell to accounts when receiving callsOur client is a leader in Golf products

Looking for a customer service rep

Responsible for providing superior customer service to key accounts to maintain our 100% customer and consumer satisfaction rating.
- Fun and fast paced office environment
- Small team (4 Reps and 1 Team Leader)
- Clayton based
- Free onsite parking
- Onsite gym and staff golf simulator
- Premium focus on OH&S
- Hours 9am - 5.30pm, Monday - Friday

**Job Types**: Full-time, Casual

**Salary**: $25.00 - $27.00 per hour

Schedule:

- 8 hour shift
- Morning shift

**Experience**:

- Customer service: 2 years (preferred)
- System administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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