It Desktop Support Analyst

2 days ago

Sydney, New South Wales, Australia Rabobank Full time

Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Rabobank's IT Workplace Technical Services team has an opening for an IT Desktop Support Analyst in our Sydney CBD office. **This is a 6-month fixed term contract, with the possibility of an extension.**

You will bring your proven IT Desktop Support experience to hit the ground running providing advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand and liaise with service desks in other Rabobank regions.

The Workplace Support team work rotating shifts during operating hours (Monday to Friday 06:30-18:30 AEST). The IT Desktop Support Analyst works in the office when scheduled while still accommodating hybrid working from home. From time to time, the role requires working outside of normal office hours and public holidays.

**What will keep you busy**:

- Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities and conforms to Rabobank Standards and Policies
- Update and maintain the Asset Management and CMDB system to ensure data integrity
- Assume ownership of user queries and co-ordinate escalation of calls to second-line and third-line support
- Ensure business targets are delivered within agreed SLAs
- Collate statistical information for weekly and monthly reports
- Maintain Workplace Support documentation and Knowledgebase
- Maintain and Support the Mobile Device Management system
- Assist with projects as required

**What you will bring to the role**:

- 2 years + experience in a Technical Service Desk / Desktop Support role
- Team player with a passion for IT and helping people
- Knowledge in PC hardware support, configuration and troubleshooting
- Knowledge in Microsoft System Centre Configuration Manager (SCCM)
- Technical qualifications in Microsoft technologies
- Self-reliant in managing own work queues and setting priorities in the resolution of problems
- Excellent written and verbal communication skills
- Ability to communicate clearly at all levels
- Customer focus and desire for personal improvement
- Experience in some of the following highly regarded: - Active Directory, MS Exchange, Office 216 /Office 365, Windows 7 and Windows 1, TCP/IP networking, Windows Server Administration

**Our Values**

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, "Client Driven", "Responsible", "Professional" and "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

  • It & Desktop Operations Support Analyst - Level 2

    3 days ago

    Sydney, New South Wales, Australia Latitude It Full time

    IT & Technical Support focused on Microsoft EUC technologies- Join a leading ASX200 listed organisation in the heart of Sydney, CBD- Level 2 escalations and support focusedWe currently have a new opportunity available for an experienced**IT & Desktop Operations Support Analyst** based here in Sydney, to join a highly regarded ASX200 listed organisation.For...

  • Desktop Support Analyst

    3 days ago

    Sydney, New South Wales, Australia Corrs Chambers Westgarth Full time

    DESKTOP SUPPORT ANALYST (3 MONTH FTC)- 492867- Sydney- Technology- Contract- Full time**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team on a 3 month FTC from 1 July 2025.The Desktop Support Analyst will help meet the firm's goals...

  • Desktop Support Analyst

    3 days ago

    Sydney, New South Wales, Australia Beca Full time

    **Desktop Support Analyst - Contract Role****Beca****Be involved. Be heard. Belong.**Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific region. Our team of 3800-plus is diverse enough to bring a wide range of perspectives and expertise to every client and challenge, creating resourceful, smart solutions from our...

  • Desktop Support Analyst

    2 days ago

    Sydney, New South Wales, Australia Georgiou Full time

    **Desktop Support Analyst**As a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels...

  • Senior Desktop Analyst

    3 days ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Desktop Analyst - End User ComputingWe are seeking an experienced Senior Desktop Analyst to provide senior technical support to an existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications.This role focuses on delivering a client-focused service experience in a professional and timely...

  • Senior Desktop Analyst

    3 days ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Desktop Analyst - End User ComputingWe are seeking an experienced Senior Desktop Analyst to provide senior technical support to an existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications. This role focuses on delivering a client-focused service experience in a professional and timely...

  • Senior Desktop Analyst

    1 week ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Desktop Analyst - End User ComputingWe are seeking an experienced Senior Desktop Analyst to provide senior technical support to an existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications. This role focuses on delivering a client-focused service experience in a professional and timely...

  • Senior Desktop Analyst

    1 week ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Desktop Analyst - End User ComputingWe are seeking an experienced Senior Desktop Analyst to provide senior technical support to an existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications. This role focuses on delivering a client-focused service experience in a professional and timely...

  • Desktop Support Analyst

    2 days ago

    Sydney, New South Wales, Australia Profusion Group Full time

    Level 1 and 2 Support- 5 Days Per Week In Beautiful CBD Offices- $100 - $110k + Excellent Bonus**Company Overview**This company is a fast growing ASX Listed financial services business that is investing heavily in their technology department.**Role Overview**Working in a fast paced environment, this well known Australian company has a fantastic opportunity...

  • Desktop Support Analyst

    3 days ago

    Sydney, New South Wales, Australia Cbre Asia Pacific Full time

    OverviewDesktop Support Analyst role atCBRE Asia Pacific, based in Sydney CBD (Land of the Gadigal people), New South Wales, Australia, at CBD newly refurbished offices. Job ID: . Posted:10-Jun-2025. Service line:Corporate Segment. Role type:Full-time. Areas of Interest:Digital & Technology/Information Technology.We are seeking a motivated Desktop Support...