Senior Desktop Analyst

1 day ago

Sydney, New South Wales, Australia Data#3 Full time
Senior Desktop Analyst - End User Computing

We are seeking an experienced Senior Desktop Analyst to provide senior technical support to an existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications. This role focuses on delivering a client-focused service experience in a professional and timely manner while maintaining customer relationships and complying with SLAs.

What will I be doing?

  • Resolve more complex technical issues escalated by the team
  • Answer customer problems and queries in an effective and timely manner
  • Effectively use the existing escalation process as required
  • Regularly update customers on progress during problem resolution
  • Contribute to team problem resolution processes and actively share knowledge
  • Enhance customer satisfaction through provision of a quality support service
  • Adhere to contracted SLA
  • Provide meaningful, relevant, timely and accurate updates to call logging system
  • Project a positive and professional image when representing Data#3
  • Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
  • Participate in the overall team strategy

What experience and skills will I need?

  • A minimum of 4 years' experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
  • Ability to deal with busy, high-pressured situations
  • Highly developed customer service skills
  • Developed documentation skills for procedure updates and report creation
  • Proven ability to work within deadlines with minimum supervision
  • Knowledge and working experience of security protocols
  • Experience with technologies including:
  • Active Directory user/group/administration
  • Windows 10/11 build and full management via InTune/AutoPilot and SCCM
  • Desktop Application deployment through SSCM and Intune Policies
  • Fleet Management (laptops, mobiles, iPads, and desktops)
  • MAM / MDM operational management
  • Operational experience with Exchange Shell/GUI, OneDrive, InTune/Autopilot, Azure AD and Powershell
  • Hold a Current Australian Department of Defence baseline security clearance or the ability to obtain a clearance.

Azure Virtual Desktop (AVD) experience would be highly regarded.

REF: KISH112995

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting


#J-18808-Ljbffr

  • Senior Desktop Analyst

    1 day ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Desktop Analyst - End User ComputingWe are seeking an experienced Senior Desktop Analyst to provide senior technical support to an existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications. This role focuses on delivering a client-focused service experience in a professional and timely...

  • Desktop Solutions Expert

    21 hours ago

    Sydney, New South Wales, Australia beBeeSenior Full time $90,000 - $120,000

    Job DescriptionAs a Senior Desktop Analyst, you will provide senior technical support to an existing customer in relation to maintenance, installation, use, and repair of organisational infrastructure and applications.This role focuses on delivering a client-focused service experience in a professional and timely manner while maintaining customer...

  • Desktop Support Analyst

    3 days ago

    Sydney, New South Wales, Australia CBRE Asia Pacific Full time

    Overview Desktop Support Analyst role at CBRE Asia Pacific, based in Sydney CBD (Land of the Gadigal people), New South Wales, Australia, at CBD newly refurbished offices. Job ID: 222835. Posted: 10-Jun-2025. Service line: Corporate Segment. Role type: Full-time. Areas of Interest: Digital & Technology/Information Technology. We are seeking a motivated...

  • Desktop Support Analyst

    3 days ago

    Sydney, New South Wales, Australia CBRE Asia Pacific Full time

    OverviewDesktop Support Analyst role at CBRE Asia Pacific, based in Sydney CBD (Land of the Gadigal people), New South Wales, Australia, at CBD newly refurbished offices. Job ID: 222835. Posted: 10-Jun-2025. Service line: Corporate Segment. Role type: Full-time. Areas of Interest: Digital & Technology/Information Technology.We are seeking a motivated Desktop...

  • Senior Technical Desktop Specialist

    19 hours ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $150,000

    Job Opportunity:We are seeking a seasoned Desktop Support Specialist to deliver exceptional technical services to our customers.Key Responsibilities:Resolve complex technical issues escalated by the teamProvide timely and effective customer supportKeep customers informed of progress during problem resolutionContribute to team knowledge sharing...

  • Desktop Support

    2 days ago

    Sydney, New South Wales, Australia Profusion Full time

    OverviewJoin to apply for the Desktop Support - Trading/Investments role at Profusion.Company OverviewLeading financial services institution looking to hire an Application Support Analyst in their front office investment banking team. The team is looking to grow it's equities desktop and application support capacity.Role OverviewThis position will involve...

  • Desktop Support

    2 days ago

    Sydney, New South Wales, Australia Profusion Full time

    Overview Join to apply for the Desktop Support - Trading/Investments role at Profusion. Company Overview Leading financial services institution looking to hire an Application Support Analyst in their front office investment banking team. The team is looking to grow it's equities desktop and application support capacity. Role Overview This...

  • Expert Desktop Solutions Specialist

    24 hours ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $150,000

    Job DescriptionWe are seeking a skilled Senior Desktop Analyst to provide technical support to an existing customer.This role focuses on delivering a client-focused service experience in a professional and timely manner while maintaining customer relationships and complying with Service Level Agreements (SLAs).Key ResponsibilitiesResolve complex technical...

  • Senior Service Desk Analyst

    1 day ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Service Desk AnalystOn-site all days, no work from home optionPlease note that this opportunity is open to Australian Citizens onlyThe roleWe are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and...

  • Senior Service Desk Analyst

    1 day ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Service Desk AnalystOn-site all days, no work from home optionPlease note that this opportunity is open to Australian Citizens onlyThe roleWe are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and...