Head Barista

Unique Hospitality position in Melbourne CBD, with no weekend work
- Work alongside a talented barista and operations team
- Bring your passion for customer service and hospitality to the role

**About Hub Australia**:
Founded in 2011, Hub is widely considered the market leading premium workspace-as-a-service platform in Australia and is renowned for its customer service. We deliver hospitality driven solutions that create workspace experiences that people love. We are the trusted local workspace partner for businesses and landlords that choose Hub because we help them attract and retain the best talent and tenants.

Hub manages premium flexible workspace, business lounges, concierge, building activation and other amenities across locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. We have further locations under development in suburban locations on the eastern seaboard, as well as Perth. This national network will mean that Hub will be in the unique position of being the only local operator to provide a consistent, premium experience for businesses to support the hybrid workplace demands of the talent they need to succeed. Hub has been listed as one of Australia's best employers by Great Place To Work for the last 3 years running and it's our commitment to creating a thriving culture for our Hub team that in turn makes it possible to in turn do the same for our customers' workplaces. Hub is a certified B-corp and carbon neutral organisation. All locations we operate are also certified carbon neutral and WELL Health and Safety accredited.

Our 3-year strategy is to create Australia's best workspace-as-a-service platform for businesses and their teams to love where they work.

**Purpose of your role**:
Hub's Head Barista (known internally as
**Hospitality Lead**) will deliver truly exceptional hospitality experiences to members and guests by leading a high performing, professional team, following prescribed service standards and constantly seeking to go above and beyond for every guest.

**About the Role**:

- Lead and motivate the hospitality team, ensuring all prescribed service standards, policies, and procedures are followed and respond to productivity issues as required
- You will provide support to centralised cafe teams and Hospitality Manager during peak times and staff shortages.
- Make consistently amazing coffee that even the most discerning customer would enjoy, and go above and beyond to impress members and guests
- Coordinate and deliver consistently amazing serviced meeting, events, and catering experiences following Hub service standards, policies and procedures
- Undertake initial and ongoing training with the hospitality team as required to ensure exceptional service is consistently delivered and we're constantly growing our team's capabilities
- Oversee stock and loose items management; maintain efficient operational stock levels, minimise and record wastage and breakages, coordinate ordering and liaison with suppliers, process daily invoices, and stocktake as requested
- Ad-hoc and regular reporting to the Hospitality Manager
- Look after members and guests in following all prescribed Hub service standards, policies and procedures at all times
- Maintaining an overview of stock levels, and advising your leader as required for stock ordering
- Keeping on top of industry and café trends and offering suggestions to continuously improve our offer

**About You**:

- Happy to take on a perm Full time position with no weekend work
- Be able to create exceptional barista quality coffee
- 1-2+ years cafe experience
- Experience in on the go food preparation and table service experience
- Experience with operational elements of a cafe (Budgets, ordering, stock control)
- Hospitality knowledge and enthusiasm for providing the best customer service to members.
- That said, If your experience looks a little different but you think you'd be a great fit, we'd love to hear more about you._

**What you'll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun

**_All this while working in one of Australia's most beautiful workspaces_