Client Success Manager

Client Success Manager (APAC) – Sydney
BaseUp Technologies
• Sydney, NSW, AU
Role Seniority – mid level
More about the Client Success Manager role at BaseUp Technologies
We are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value.
In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through data-driven insights, day-to-day operational management, and proactive communication.
You will also play a key role in growing client relationships by identifying opportunities, guiding renewals, and ensuring BaseUp continues to be a trusted partner.
You\'ll be responsible for
Reports, reviews and recommendations — Use BaseUp data to demonstrate impact and generate actionable insights.
Prepare and deliver reports and program reviews, logged and tracked in Jira.
Cross-selling and growth opportunities — Identify relevant opportunities to foster and expand client relationships.
Contract Renewals — Drive renewals by demonstrating value and strengthening partnerships.
Track renewal success rates and outcomes influenced by your involvement.
Client Manager – iProspect (Dentsu) – Sydney
iProspect, a dentsu company, is a global, digital-first, end-to-end media agency.
We partner with some of the most ambitious brands in Australia and the world to help solve for the business challenges they face, leveraging an unmatched mix of media strategy & storytelling with expertise and audience knowledge to deliver on our promise of performance-driven brand building.
The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 markets globally, with our Australian clients including Polestar, Ferrero, Hendricks, eBay, Ampol, Kathmandu, Kering Group, and MYOB.
Role Overview — Designed to support career growth in the media industry.
Involves media planning and strategy across various verticals.
Exposure to both online and offline media channels.
Emphasis on cross-channel integration and strategic planning.
Role contributes to solving clients' business challenges through media.
Key Responsibilities
Own day-to-day client relationships.
Lead media planning and brief responses.
Integrate Strategy, Investment, and Programmatic teams into campaign work.
Manage and develop Client Executives and Associates.
Coordinate and delegate campaign setup and reporting tasks.
Ensure strong understanding of the Australian media landscape.
Utilize industry tools effectively.
Team & Collaboration
Reports to the Client Director.
Works closely with the immediate client team.
Supports and collaborates with Client Director on strategy and planning.
Drives growth and development of junior team members.
Team structure is flexible and tailored to client needs.
Salary: 100K including Superannuation
Member Success Manager – Ecommerce Equation Group – Sydney
Base: Sydney, NSW, AU
Role Seniority – mid level
More about the Member Success Manager role at Ecommerce Equation Group
This is your shot at joining one of the fastest-growing eComm education platforms in the game, not as a passive passenger, but as the navigator helping hundreds of founder-led brands achieve their scaling goals.
We're after a sharp, proactive operator who knows how to juggle big portfolios without dropping the ball, and who genuinely cares about helping people scale their business
Who We Are (And Why You'll Want In)
Ecommerce Equation is the growth engine behind some of Australia's most ambitious online brands.
We're not here to hand out fluff, we're here to help brands grow profitably, sustainably, and smart.
Our thing?
Blending world-class strategy with real-world implementation.
If you want in on something exciting, fast-paced, and full of momentum, this is your sign.
What You'll Be Doing
Guide success, not just service it
Own a portfolio of around 250 brands and know exactly where each member is on their journey
Build strategies that keep members engaged, improving, and sticking around for the long haul
Hold regular check-ins, run quarterly strategy calls, and keep progress moving
Point them to the right tools at the right time
Help members overcome roadblocks by connecting them with the right modules, coaches, or playbooks
Stay ahead of their needs and anticipate where they'll need extra support before they even ask
Be the human behind the help
Jump into our communication channels to make sure no one's left hanging, active as your member's go-to (and their cheerleader) but also not afraid to give them a nudge when they need it
Track retention and help us win it
Monitor engagement metrics and feedback
Create smart, simple re-engagement strategies to get members renewing
Find and fix gaps in our process to make the member journey smoother and stickier
Who You Are
3+ years in client success, working in the ecommerce, digital marketing or SaaS space
You've managed large client portfolios and know how to scale care without dropping quality
You're tech-savvy, process-driven, and thrive in a fast-moving environment
You're a brilliant communicator.
Sharp, warm, and clear
You love helping others grow, and you don't need to be the loudest in the room to lead
Why You'll Love It Here
Fast-moving, high-energy ecommerce business where no two days are the same.
Work with some of the best ecommerce talent in the world
Collaborative team culture that walks the talk.
Hybrid flexibility
Sound like you?
Let's go
Apply now, or reach out with questions.
Before we jump into the responsibilities of the role, no matter what you come in knowing, you'll be learning new things all the time and the Ecommerce Equation Group team will be there to support your growth.
Client Partnerships Manager – Cartology
Sydney, NSW
Posted today
What you'll do
Build and maintain a pipeline of opportunity, enabling you to provide updates on business reporting, including accurate sales forecasting and pipeline management for your allocated patch
Become an expert in your patch, understanding key activation timings, promotional plans and customer behaviour
Manage effective pipeline and sales forecasting to meet revenue targets
Be a spokesperson in market for Cartology, with a solid understanding of our point of difference and how we can add value to our clients
Take an active lead in client engagements including presentations, workshops and other industry events, with support from your manager as required
Use Cartology's unparalleled access to customer data to build proposals that drive a positive outcome for your clients, Woolworths and our customers
What you'll bring
We are looking for an experienced sales professional, with a pro-active approach and a customer-first mentality.
Demonstrated success in growing multi-channel media sales to a range of different client types
Experience with selling digital media based on target audience characteristics
Expertise in managing campaigns that leverage a diverse range of coordinated media inventory (eg POS, print, email, targeted online, DOOH, radio and to a lesser extent TV)
Competent in demonstrating a client\'s Return on Investment to drive repeat business through the use of data
Experience of working with data sources to build strong campaign proposals
Demonstrated success in building strong relationships with multiple client contacts to deliver positive outcomes
Experience with the successful introduction of new digital media products is beneficial but not essential
Experience in sales of "through the line" media campaigns is beneficial but not essential
What you'll experience
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Access to Sonder.
Sonder provides free confidential 24/7 personalised support for team members and their families.
A progressive and competitive leave policy that gives you more space for what matters to you.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.
Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – "to create better experiences together for a better tomorrow."
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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