Quality & Assurance Officer

2 weeks ago

Brisbane, Queensland, Australia Windsor Group Full time

Tertiary quals with significant IT, audit + ISO9001 experience.
- Flexible ongoing role with some WfH options. Brisbane north.
- Registered Public Benevolent Institution benefits.

**People-centred, middleweight Q & A professional for inclusive NFP determined to compliance in the delivery of best practice supports and services.**
- Tertiary quals with significant IT, audit + ISO9001 experience.
- **Flexible ongoing role with some WfH options. Brisbane north.**:

- Registered Public Benevolent Institution benefits.

**_ _**

**_A cherished support organisation that is all about _**
**_everyone_**
**_ - whatever the need or circumstance._**

Working across Brisbane, Sunshine Coast and the Gold Coast, this NFP provides high-quality in-home support that encompasses community, personal and respite care, domestic assistance, veteran services and NDIS assistance. For more than 30 years, it has built secure and trusting relationships with thousands of diverse people of all ages and stages of life.

Following recent expansion, this go-ahead care organisation is looking to engage a passionate and proven Q & A professional to ensure compliance in processes, procedures, programs, products and policies and support ideas for sustainable people-centric improvements.

Ethical and analytical, with auditing experience, you are an up-and-coming Q & A specialist who especially loves a challenge where solutions are 'hidden' in data from a wide range of varied sources.

**This is not simply a 'plain vanilla' Q and A role**

Certainly, it demands considerable Q and A expertise, a strong grasp of compliance and risk and a good understanding of clinical governance relative to the standards of various funding bodies.

Experience in Aged Care, an AGILE environment and PRINCE 2 project management are all desirable (in addition to the requirements noted above). And of course, you need to be comfortable across Business IT systems, the Microsoft suite, general administration and more.

But over and above those pragmatics will be your warm, inter-personal skills, backed by the resolve that everyone who needs it, should receive the best safe and effective support to improve their quality of life.

And to know just what those needs are, you need to be a super communicator - someone who genuinely
_cares_. Able to listen actively, interpret wants and needs and converse clearly across all levels, you can 'translate' your complex work into user-friendly language so that all the relationships you nurture have true value and client-positive outcomes.

This role offers unusual scope for you to grow as a valued individual as you maintain quality and compliance to ensure the clients of this NFP are always treated with dignity as they make (safe) choices regarding the lives they want to lead.
- Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group is a social enterprise providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors._

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