Multifunctional Attendant

4 days ago

Newcastle, New South Wales, Australia Wests Group Full time

**About us**

Balance is owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation, which prides itself on offering exceptional entertainment, accommodation and dining venues across its five clubs, three hotels. Balance takes pride in exceptional service and has state-of-the-art-health facilities. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

**Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Flexible work options AND paid Parental Leave.
- Wellbeing Leave.
- Above-award wages, paid overtime and penalty rates for weekends and public holidays.
- Paid traineeships and leadership development courses.
- 40% discount off meals for club employees.
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa.
- Discounted nib Health Insurance.
- 24/7 Employee Assistance Programs.
- Free annual flu vaccinations.

**About the position**

Our Balance team embrace the fitness and wellness lifestyle and industry with enthusiasm. This role is responsible for assisting with the management of front of house reception, inbound sales and monitoring of gym floor across Mayfield, New Lambton and City sites of Balance Health Clubs. We are currently seeking multiple Casual Multi-Functional Attendants to join our Balance team. Duties include but are not limited to:

- Assist with the management of a busy front desk in a professional and energetic manner.
- Undertake opening and closing procedures.
- Process payments and balance the till.
- End of month stock-take.
- Filter all membership enquires through to the Sales Team.
- Build and maintain health club relationships
- Maintain safe and clean facilities at all times including regular cleaning of gym and equipment.
- Monitor and report equipment faults for repair.

**Certifications required: First Aid & CPR**

**About you**

You will be member focused, with a passion for health and fitness. You will easily build rapport with members and love to help them achieve their fitness goals. One of your biggest strengths will be the ability to provide exceptional customer service and maintain a clean and safe environment for our guests. Previous experience in a reception/admin environment with basic computer skills in Word and Excel will be highly regarded.

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