Claims Officer

The primary purpose of this role is to handle claims on policies that have been underwritten by Antipodean Underwriting.
This includes (but is not limited to) tasks such as entering new claim data into claims and various other systems required to track claims, reviewing policy documents, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions.
Your Responsibilities
Your responsibilities in the role will include, but will not be limited to the following:
To handle a high volume workload of claims
To conduct coverage inquiries and make determinations as to indemnity
To notify brokers of indemnity decisions
To appoint external service providers, including lawyers to represent policyholders
To liaise with brokers to resolve queries regarding claims and to ensure these are registered in a timely manner
To prepare claims files for both Renewal and New Business (including inputting data into the Claims system)
To liaise with brokers and internal departments for credit control, claims and risk information
Chasing brokers for outstanding binding instructions or other information that is required to make an indemnity decision
To review policy documents produced by the Underwriting Team
Creation of ad hoc documents
To assist with the reconciliation of aged finance items
Ensure claims files are complete and fulfill audit requirements
To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
Any other ad hoc duties allocated by the Claims Team
Quality Adherence
Build good working relationships with local underwriting teams and ensure that the Underwriting Team are regularly communicated with and kept updated on appropriate issues.
Build good working relationships with third party providers, lawyers and external stakeholders.
Proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.
To support the Underwriting Team through liaison with and participation at meetings with brokers, internal departments and external advisers.
To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with the Underwriting Team.
To independently handle requests and queries from customers where appropriate coordinate with appropriate departments and staff to resolve first level customer complaints.
To adhere to robust Quality Framework standards and procedures.
To ensure that the business meets its customer service standards under the General Insurance Industry Code of Practice.
Requirements
The following Selection Criteria must be addressed in your covering letter.
Your Skills & Experience:
High School Certificate
Law degree or equivalent
Competency in Microsoft Office and Outlook
Typing speed of at least 35 words per minute
Punctuality
Effective communication and interpersonal skills both in verbal and written forms
Strong customer service skills and customer centric attitude
Strong attention to detail and the desire to deliver and improve quality
Problem resolution and decision making skills
Ability to work in a team environment as well as on own initiative
Experience working to deadlines
Pro-active involvement with business objectives & service level
A collegial and constructive approach to working with and supporting colleagues within a team environment
Well-developed analytical and organisational skills
Diploma of Financial Services
Experience working in a Claims Role at another insurer or underwriting agency
Experience practicing law
Benefits of Working with Antipodean Underwriting
Antipodean Underwriting offers an attractive workplace in a desirable location. Benefits of working for us include:
Flexible working arrangements
Access to the Employee Share Scheme
Employee Assistance Program
An attractive remuneration package above industry standards
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