Customer Service Representative

5 days ago

Melbourne, Victoria, Australia Auto Parts Group Pty Ltd Full time

Supportive Team Environment
- Rewarding Monthly Bonus Structure
- Monday - Friday family friendly hours

We have an exciting opportunity for an energetic, Customer Service Representative (Internal) to partner with our customers to ensure they get the right part, to the right place, at the right time. This is a fast-paced and challenging role within an organisation that is leading the way within the Automotive Repair market.

**About Auto Parts Group**
At Auto Parts Group (APG) we are keeping tomorrow moving, today. We are providing products tools and services that help people get back on the roads sooner. Every day, we are delivering world-class operational excellence for our customers, based upon logistics solutions to ensure the highest possible parts availability, delivery precision and quality across Australia and the Pacific.

APG is one of Australia's largest independent distributors of service and repair components to the mechanical, auto electrical, accident repair and cooling markets, with major distribution centres in each state and a national delivery footprint.

APG 's vision is keep tomorrow moving, today.

**About the role**

The primary role of our Customer Service Representative is to:

- Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery.
- Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience.
- Respond to customer escalations, order allocation, part profile & inventory records.
- Maintain departmental KPI's and focus on continuous improvement.

**About you, skills and experience**

We are looking for someone with the right attitude and the ability to be adaptable, think on your feet, communicate efficiently, and work well within a team.

We are looking for a Customer Service Representative who is:

- Passionate about customers.
- A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships.
- Able to work in a team environment and contribute to the team's success
- Highly motivated self-starter and be able to work as part of a team.
- Punctual and reliable with a proactive work ethic.
- A natural problem solver who is solutions focused with sound computer skills.
- Proactive and driven team player, who can also work independently.
- Driven by customer satisfaction, which is at the centre of every decision you make.
- Motivated to provide the customer with an experience they cannot get elsewhere.
- A confident communicator looking for an awesome opportunity in a growing company.

**About the work environment**

Without a doubt, our biggest investment is our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people who build great relationships, and delight our customers every day.
- A competitive salary and incentives reflecting the importance of this role.
- Full training and ongoing support.
- Business resources, tools, and technology.
- You will have access to staff discounted private health insurance and employee benefits programs.

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