It Supervisor

ABOUT US
Now is the time to take your career to the next step and work at a world-class venue with a passionate group of people.
The Cairns Convention Centre is an award-winning venue located on the shores of the Great Barrier Reef.
The Centre hosts large conferences and events in Tropical North Queensland, including conferences, concerts, NBL basketball games, banquets, public events, and performances.
You will work with a dedicated team to achieve excellence in our multi-million dollar refurbished and new building.
At the Cairns Convention Centre, we strive to create a working environment that rewards excellence and offers opportunities for advancement, while maintaining a balance between work, family, and community.
IT SUPERVISOR
FULL TIME
ABOUT THE ROLE:
The Cairns Convention Centre is seeking a proactive IT professional to join as an IT Supervisor.
Reporting to the Corporate Services Director and working closely with the Audio-Visual department, your responsibilities will include:
Providing IT support for staff and events.
Managing all IT hardware and software for the Centre, covering corporate and event needs.
Maintaining security measures such as firewalls, virus protection, and access controls, and managing data backup and disaster recovery processes.
Ensuring all licensing requirements are current and relevant.
Assisting management in determining future IT directions to maintain a world-class facility.
Handling budgeting, financial management, and reporting.
Developing and maintaining documentation for managing servers and systems.
Creating and maintaining business and resilience plans related to IT systems and equipment.
The role is primarily during office hours, but support outside of hours for events or systems may be required.
ABOUT YOU:
Our team is responsible for delivering exceptional experiences to guests.
You will share our values, have a people-centric mindset, and genuinely want to make a difference.
This will help you stand out and be a great fit.
You will have:
Experience in a similar IT role
A desire to provide excellent customer service
Highly regarded qualifications in information technology or related fields
Strong troubleshooting and problem-solving skills
Ability to use initiative, make decisions, and meet deadlines
Knowledge and experience with:
Technical infrastructure including servers, desktops, firewalls, DHCP, VLAN, VRF, LAN & WAN principles
Microsoft 365 Hybrid Environment, Azure, Exchange (Online & On-premise), Endpoint Manager
Microsoft Server Platforms – Active Directory, DNS, ADFS, DFS, GPOs
Supporting Microsoft 365, Windows Server & Desktop Technologies, Cloud Environments
Networking equipment such as routers, switches, wireless access points in a Cisco environment
Printer management
HyperV Virtualization Platforms
IT hardware rollouts
We are committed to creating a culturally safe and inclusive environment that values diverse backgrounds, abilities, and perspectives.
We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQI+ community, culturally diverse backgrounds, and other communities.
To apply, click on the apply tab on our online platform.
If you need adjustments for the recruitment process or want information on how we can support you, contact our team.
Applications close on Sunday, 7 September 2025.
A satisfactory National Police Records Check is required.
You must have valid working rights in Australia to be eligible for employment.
ABOUT THE COMPANY
ASM Global is the world's leading producer of entertainment experiences, managing over 350 prestigious venues worldwide, including Moscone Center San Francisco, ICC Sydney, Olympia London, Shenzhen World China, and P&J Live in Aberdeen, UK.
We aim to be a preferred employer, offering long-term careers and development opportunities.
Supporting our events may require weekend, evening, and holiday work.
Follow us on Facebook, Instagram, LinkedIn, and X.
This is a Queensland Government initiative operated by ASM Global.
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