Visitor Services Officer

2 days ago

Gold Coast, Queensland, Australia Wildlife Currumbin Sanctuary Full time

**Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary**:

- **Voted one of the Gold Coast's most popular tourist destinations**:

- **Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.**

**About National Trust Queensland & Currumbin Wildlife Sanctuary**

Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to **protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State**.

As we continue to welcome visitors to Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and friendly **Visitor Services** Officer **to support the delivery of providing a warm welcome to our visitors, selling tickets and memberships, and providing an overall exceptional visitor experience.

**About the Role**

As our enthusiastic and reliable Visitor Services Officer, you will deliver a warm welcome to our guests and deliver accurate administration, directions, and information to our visitors.

Reporting to our Guest Services Manager, you will be part of a friendly and welcoming team and be responsible for providing customer service to a diverse range of people and providing accurate and timely information to visitor's enquiries.

As an experienced customer service person, you will also be selling the features of Currumbin Wildlife Sanctuary including memberships, animal encounters and upselling additional park features and be responsible for cash handling and operating a POS system on ticketing and in our car park.

**About You**

To be successful in this role, you must have excellent communication and customer service skills & are comfortable communicating with both local and international guests. Previous experience in ticketing, reservations or guest relations will be highly regarded.

Other key skills and qualifications we are looking for include:

- Excellent customer service and telephone skills & the ability to solve customer complaints.
- Experience in cash handling and operating a POS system.
- Have excellent time management skills, ability to work autonomously and are a team player with an energetic and positive attitude.
- As this is a casual position you will have availability to work across weekends, public holidays and school holidays.
- Must be comfortable working in an outdoor environment that includes birds & reptiles.

**What we can offer**

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State '" we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Flexible Work Practices
- On Site Parking, Uniforms, Retail & Food & Beverage Discounts
- NTAQ membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary & Family & Friends Passes

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