Client Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia Australian Unity Full time

Overview
Join to apply for theClient Engagement Specialistrole atAustralian Unity.
An exciting full-time opportunity with our Mental Health Team.
You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a positive, timely, and impactful relationship with our service.
This opportunity will be based in Melbourne with a hybrid work model.
What your role looks like
Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment
Management of inbound phone/email enquiries
General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator
Proactively work with internal stakeholders to enhance opportunities for cross-referrals
About You
Experience in a client-facing/phone-based customer service role is essential
Experience using Genesys and Salesforce would be highly valued
A demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges
Exceptional communication skills with the ability to build rapport on first interaction
Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience
What's on Offer
Competitive salary + Work Laptop
Enjoy additional yearly Well-Being and Community leave days
14-week paid parental leave, with equal benefit for both parents
Employee Referral Program
Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
Available access to LinkedIn Learning courses through our great Learning platform
CVs sent via email will not be reviewed.To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY.
Applications will close once vacancies have been filled.
Contact Diti Vora (Talent Acquisition Specialist) on for any role related queries.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
To view our Reconciliation Action Plan, please see about-us/reconciliation-action-plan
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