Store Lead

About ARC'TERYXLocated in the Canadian Coast Mountain wilderness,Arc'teryxis built on the principle of obsessive, precisedesign and production.The unique in-house manufacturing and design centersallow the brand to constantly evolve and build productsthe right way.
Timeless quality, intuitive design and simplicity result inunrivaled performance at the point of extreme need.Our BenefitsKick start with Arc'Teryx uniform providedA generous team discount, not only with Arc'Teryx, but other affiliated brands with Amer SportsCompetitive salary and a great bonus schemeParental Leave Top Up Program to support all future parentsAccess to an Employee Assistant Program to support your health & wellbeingContinuous on the job training, development opportunities to supportyour career growthBe part of a global business with great career pathways and opportunities across multiple brandsAbout the OpportunitySupport the in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given momentChampioning floor leadership and exceptional guest experience by leading from the floorActively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join inCoach and develop Product Guides to unlock their potential and support the store in reaching targetsSupport inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandisingLeverage all tools to manage the store business operations in overseeing sales targets, labor and budget managementNetwork with potential partners to support events and to help maximize brand engagement in the communityManage the opening and closing procedures for the storeAnswering store phones and responding to voicemails and store emailsUtilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returnsAbout YouYou have one or more years of leadership experience, and 1 - 2 years of retail experienceYou are a natural leader and the idea of unlocking someone's full potential excites youYou have a passion for customer service and delivering an exceptional experience for guestsYou seek and offer relevant feedback, coaching and development in the momentYou are comfortable adhering to and enforcing health and safety guidelines at all timesYou have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectivesYou have strong time management skills and can prioritize and adapt to daily business needs in the momentYou remain highly flexible and adaptable when faced with ambiguityYou seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is rightYour passion for your work is paralleled by your passion for getting outside and living itYou have strong written and verbal communicationYou should know:We are all expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday seasonUnder the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by requestYou are available for a minimum of one open, one close and one weekend shift each week.Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store ManagerEqual OpportunityArc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.