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Store Operations Lead
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The Floor Lead is a vital member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day-to-day business operations are expertly executed and maintained.
We are seeking an experienced and charismatic Store Operations Lead to join our team. This individual will be responsible for leading the sales floor team, delivering exceptional customer experiences, and driving business results.
Responsibilities:- Ensuring a memorable and personalized customer service experience that focuses on building a connection to the brand and strives to exceed customer expectations.
- Executing and coaching others to execute our Selling Programs.
- A product expert, remain informed and knowledgeable of all products and latest launches.
- Assisting the team with implementing various customer-centric campaigns and maintaining relationships.
- Positively ensuring all Key Performance Indicators within the business are consistently achieved. Taking ownership of delivering strong results; focusing on team and individual goals.
- Maintaining operational processes that have a positive impact on sales, decrease spend and enhance the business.
- Supporting the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
- Driving business through clienteling, sourcing new customers, and fostering existing customer relationships.
