Store Lead

About ARC'TERYX

Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principles of obsessive, precise design and production.

The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design, and simplicity result in unrivaled performance at the point of extreme need.

Our Benefits

• Kick start with Arc'Teryx uniform provided
• A generous team discount, not only with Arc'Teryx, but other affiliated brands with Amer Sports
• Competitive salary and a great bonus scheme
• Parental Leave Top Up Program to support all future parents
• Access to an Employee Assistance Program to support your health & wellbeing
• Continuous on-the-job training, development opportunities to support your career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

About the Opportunity

• Support the in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
• Champion floor leadership and exceptional guest experience by leading from the floor
• Actively share brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coach and develop Product Guides to unlock their potential and support the store in reaching targets
• Support inventory management to maximize sell-through; including receiving, processing, restocking, destocking, and visual merchandising
• Leverage all tools to manage store business operations, overseeing sales targets, labor, and budget management
• Network with potential partners to support events and maximize brand engagement in the community
• Manage the opening and closing procedures for the store
• Answer store phones and respond to voicemails and store emails
• Utilize the POS system to process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns

About You

• You have one or more years of leadership experience, and 1–2 years of retail experience
• You are a natural leader and excited by unlocking someone's full potential
• You have a passion for customer service and delivering an exceptional guest experience
• You seek and offer relevant feedback, coaching, and development in the moment
• You are comfortable enforcing health and safety guidelines at all times
• You can set a clear vision, align your team around goals, and foster commitment
• You have strong time management skills and can prioritize and adapt to daily needs
• You remain flexible and adaptable when faced with ambiguity
• You seek the best solutions, with an unwavering commitment to doing what is right
• You are passionate about your work and outdoor living
• You possess strong written and verbal communication skills

You should know :

• We are all expected to be available to work on "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
• Under the direction of the Store Manager and Assistant Manager, you perform additional projects, duties, and assignments as required
• You are available for a minimum of one open, one close, and one weekend shift each week
• Your availability must reflect the needs of the business, which may change at the discretion of the Store Manager

Equal Opportunity

Arc'teryx is committed to fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and promote safety, curiosity, and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.