Delivery Executive

About Capgemini
Capgemini is a diverse collective of more than 330,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of their business needs. This passion drives a powerful commitment - to unlock the true value of technology. Over the last 18 months, we have tripled our business in Australia and New Zealand, with over 3,300 team members devoted to helping clients get the future they want. Now is the time to join our rapidly growing team who are at the forefront of finding new ways technology can help us reimagine what's possible, collecting unique career experiences with global brands and game-changing tech projects.

**Let's talk about the team**:
**Capgemini operates across all sectors, including**: Financial Services, Public Sector, Energy, Utilities, Resources, Telco & Media, Consumer Products, Retail, Engineering and Transport & Distribution. Our sector experts partner with clients on their digital transformation journeys to help them become customer-centric digital businesses, leverage IoT & the flexibility & scalability of the cloud, machine learning and edge computing and identifying, developing and implementing new business models, whilst always prioritising cybersecurity. We help to control and reduce costs and demonstrate value to customers and regulators. From strategic consulting to implementation, IT and engineering delivery and support, our services are designed to help customers stay ahead of a dynamic market. Whether it's identifying new opportunities for increasing revenue; implementing a new business process and solution for an operational system, building and operating a digital supply chain or improving customer experience, Capgemini can help achieve strategic objectives.
We are currently looking for a Delivery Executive for a large Australian Electricity Network Operator client, to be based in Perth. The role has $multi-million budget accountability for a highly strategic client in the Energy, Utilities and Chemicals sector.
Let's talk about the role and responsibilities
- 15+ years of Service Delivery/Program Management experience
- Experience of delivering business outcome-based engagements
- Perform CXO level and senior stakeholder relationship management for a large, strategic account
- Accountable for driving the engagement to time, cost and quality objectives, meeting internal and external measures of success including financial performance, growth and client satisfaction
- Management and co-ordination of all Capgemini engagement resources and activities both at the client site and in Capgemini offshore delivery centres
- Act as a single point of contact within the customer organization for troubleshooting and resolving of issues arising from delivery-related account activities
- Accountable for the overall successful performance across a portfolio of clients and engagements
- Accountable for overall quality assurance, risks and issue management and ensuring the integrity of systems and processes delivered
- Identify opportunities for growth in the account alongside promoting our differentiating value propositions
- Perform ongoing account delivery planning and management, including forecasting of engagements within the account portfolio
- Coordinate proposal creation, presentation and commercial negotiations
- Perform Commercial and contractual management of the account

**Let's talk about your capability and experience**:

- Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control
- History of senior or CXO level stakeholder influence and relationship management or aspiration to operate at the 'C-Level'
- Comfortable in a client facing role, building trusted relationships in a strong multi-cultural environment
- Confident, self-motivated and able to work under pressure and at pace with a minimum of supervision
- Excellent communication skills across a variety of mediums to all levels
- Strong contract and commercial management skills including 3rd party management
- Solution and innovation mindset being able to identify issues and solutions and implement with successful outcomes
- Experience of working in a global, geographically dispersed operating model
- Strong customer feedback reflected in NPS scores or equivalent
- Passion and hunger for contemporary, innovative, customer-centric, consultative, outcome based delivery
- Develops new and extension business through exceeding expectations and delivering excellence
- Energy and Utilities industry experience advantageous
- Growth mindset and hunger to continuously learn
- Team player that enjoys collaboration in an ene