Delivery Executive

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.

**Let's talk about the role and responsibilities**
- 10+ years of Service Delivery/Program Management experience
- 15+ years of Delivery/Program Management experience
- Experience of delivering business outcome-based engagements
- Perform CXO level and senior stakeholder relationship management for a large, strategic account
- Accountable for driving the engagement to time, cost and quality objectives, meeting internal and external measures of success including financial performance, growth and client satisfaction
- Management and co-ordination of all Capgemini engagement resources and activities both at the client site and in Capgemini offshore delivery centres
- Act as a single point of contact within the customer organization for troubleshooting and resolving of issues arising from delivery-related account activities
- Accountable for the overall successful performance across a portfolio of clients and engagements
- Accountable for overall quality assurance, risks and issue management and ensuring the integrity of systems and processes delivered
- Identify opportunities for growth in the account alongside promoting our differentiating value propositions
- Perform ongoing account delivery planning and management, including forecasting of engagements within the account portfolio
- Coordinate proposal creation, presentation and commercial negotiations
- Perform Commercial and contractual management of the account

**Let's talk about the team**

Our Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.

Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.

**Let's talk about your capability and experience**
- Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control
- Proven experience in managing engagements, consulting services, digital transformation services, technology (Cloud, Infrastructure (DC/Network), Cybersecurity, ServiceNow, End user ) & or other managed services (AMC, Infrastructure), using a variety of delivery methodologies, including Agile and DevOps, Waterfall, Distributed Delivery, Multi-Tower Managed Services across multiple locations
- History of senior or CXO level stakeholder influence and relationship management
- Comfortable in a client facing role, building trusted relationships in a strong multi-cultural environment
- Confident, self-motivated and able to work under pressure and at pace with a minimum of supervision
- Excellent communication skills across a variety of mediums to all levels
- Strong contract and commercial management skills including 3rd party management
- Solution and innovation mindset being able to identify issues and solutions and implement with successful outcomes
- Experience of working in a global, geographically dispersed operating model
- Strong customer feedback reflected in NPS scores or equivalent Passion and hunger for contemporary, innovative, customer-centric, consultative, outcome based delivery
- Develops new and extension business through exceeding expectations and delivering excellence
- Experience in working offshore, onshore / nearshore
- Growth mindset and hunger to continuously learn
- Team player that enjoys collaboration in an energetic and diverse local and global team

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology wi