Chapter Member Customer Care

About Resolution Life

Resolution Life Australasia (RLA) is owned by Resolution Life, a global life insurance group focusing on reinsurance, the acquisition and management of portfolios of life insurance policies and selective new business growth in strategic markets.

We are one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.

The Opportunity

Join Resolution Life's Customer Area as part of the Superannuation and Investment Administration Team, where you'll play a key role in delivering seamless support to customers and financial advisers. This 12-month fixed-term opportunity will see you manage administrative functions that are essential to maintaining financial products. Your daily responsibilities will include processing requests with efficiency, resolving inquiries and complaints, liaising with key internal stakeholders, and ensuring service standards are met. With direct connections to advisers, finance teams, product administrators, and tech support, you'll contribute to enhancing operations and risk management.

In this role, collaboration is key, as you'll work closely within a team committed to maintaining high service standards. You'll continuously expand your knowledge of systems and financial products while adhering to privacy principles and regulatory requirements. Additionally, you'll provide input on system enhancements and operational improvements that directly impact team efficiency. Your ability to support decision-making, contribute to process changes, and maintain strong stakeholder relationships will be vital in ensuring a high-quality customer experience.

If you thrive in a fast-paced environment that values precision and teamwork, this role offers an excellent opportunity to develop your expertise in superannuation and investment administration. Resolution Life Australasia is committed to providing exceptional service, and your contributions will be instrumental in maintaining its reputation for excellence. Step into a position where your analytical skills, attention to detail, and commitment to customer satisfaction will make a meaningful impact.

Here at Resolution Life, we embrace flexible working arrangements. You'll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis, ensuring a harmonious balance between business needs and personal flexibility

Your Story- Good knowledge of the Financial Services industry- Professional communication skills, able to develop and maintain good relationships with internal and external stakeholders- Ability to be adaptable and ensure complete customer satisfaction- Ability to follow processes and systems to ensure high degree of accuracy while looking for improvements- Excellent time management skills with demonstrated ability to multitask, quickly adapt and organise work loads- High attention to detail in regard to documentation and data entry- Demonstrated understanding of service standards and consistent achievement of them- Competent in Microsoft programs with advanced Excel skills; ability to do VLOOKUP, formulas- High integrity and business ethics demonstrated- A proven team member with excellent and adaptive partnering skills; team oriented but capable of independence and autonomy- The capability to embrace unique work styles and needs of team members- Support agile technological infrastructure- Ability to embrace opportunities to learn and create a culture of collaboration and cooperation

Why Join Us?

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
- Discretionary bonus scheme- Career pathways, including local and global mobility opportunities- Leading Learning Platforms and support in professional development- Health and Wellbeing Programs

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at

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