Service Desk Analyst

2 weeks ago

Sydney, New South Wales, Australia Goodman Fielder Full time

Join A leading FMCG Company in a period of Growth
- 2x Level 1 Service Desk roles
- Based at Macquarie Park close to Public Transport

At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys every week. At Goodman Fielder our aspiration is to be the leading integrated food business in the Region. We are a team that believes that anything is possible. A team that understands our business and focuses on the right things that make the biggest difference and one that considers our end to end value chain when making decisions to optimize our business. We drive change as an opportunity for us to innovate and transform our business and to achieve beyond what we think is possible.

**What you'll do**:

- Log all Service Desk interactions.
- Work within the IT Service Desk team to provide quick and efficient resolution of incidents and requests as per defined SLAs
- Action and escalate situations requiring urgent attention as per agreed guidelines
- Identify opportunities to reduce time taken to resolve issues handled by the IT Service Desk
- Identify and reduce knowledge base gaps through daily ticket review

**What you need**:

- Bachelor's degree in Computer Science (or a related field) or relevant work experience desirable
- Minimum 1-year experience in an IT Service Desk environment
- ITIL certification required
- Microsoft Certifications and/or equivalent experience
- Knowledge or experience in SAP or Salesforce will be an advantage

This is an excellent opportunity to join a growing business, with the scope to develop and grow your career. At Goodman Fielder, we aim to be an employer of choice in the food industry where we don't just offer jobs - we offer long term careers
For more information about us or to learn about other roles available at Goodman Fielder, please visit our careers page and register your details so that we can notify you of jobs which interest you.

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