Product Support Operations Representative

1 week ago

Melbourne, Victoria, Australia Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
**About the Position**:
The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in Melbourne and will have geographic coverage across South Australia, Victoria and Tasmania.

**Key responsibilities will include**:

- Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
- Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
- Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
- Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
- Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
- Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

**Required Skills and Experience**:

- A Bachelor's degree in Engineering or related field.
- Strong communication, collaboration, and interpersonal skills.
- Demonstrated technical and non-technical aptitudes
- Enthusiasm for process improvement and understanding of customer experience
- Previous work experience in product support

**Desired Skills and Experience**:

- Experience in construction and infrastructure related fields / automotive would be an advantage
- Project / Change Management experience
- Ability to sell ideas and influence stakeholders

**Career & Development**:
Your career and development are important to us. Additional learning and development programs are available to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

  • Product Support Representative

    1 week ago

    Melbourne, Victoria, Australia Fis Global Full time

    **Position Type**:Full time**Type Of Hire**:Experienced (relevant combo of work and education)**Education Desired**:Bachelor's Degree**Travel Percentage**:0% The world of finance moves fast. At FIS, we're faster. We are a global Fintech, our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that...

  • Product Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeAmbassador Full time $30,000 - $40,000

    Representative & Ambassador Role">We are seeking friendly and committed individuals to represent brands in supermarkets such as Coles, Woolworths, and IGA.">Run sampling sessions for new productsShare product information with customersPrepare samples for customers to enjoy while they shop">About the Position:">Excellent customer service and communication...

  • Product Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeBrandAmbassador Full time $30,000 - $60,000

    As a Brand Ambassador, you will be the face of our brand and product representative on campus. Your role includes driving positive product trial, awareness, and establishing consumption in various moments of need.Key Responsibilities:Representing the brand with personality and valuesEngaging consumers and students to promote positive trial and awareness...

  • Sales Product Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeProduct Full time $45,000 - $65,000

    Product Representation OpportunityCasual product representatives play a pivotal role in our sales force, responsible for showcasing and promoting products within the retail channel.A Day-to-Day OverviewYou will represent various brands in stores such as Coles, Woolworths, and independent retailers. You will be expected to work independently, supported by a...

  • Field Support Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeSupport Full time $45,000 - $60,000

    Job Title: Field Support RepresentativeAs a Field Support Representative, you will have the opportunity to work with top 100 global brands, operating continuously since 1884. You will be out in the field with customers, representing a proud Australian owned company that has been in operation for over 130 years.This role provides the chance to act as our work...

  • Retail Product Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeMerchandiser Full time $45,000 - $60,000

    Merchandising RepresentativeWe are seeking a skilled merchandising representative to join our team. In this role, you will be responsible for representing top brands in major retailers by ensuring products are displayed and presented effectively.You will work independently or as part of a small team, with ongoing casual work available in the local area. We...

  • Sales Development Representative

    5 days ago

    Melbourne, Victoria, Australia Operations Feedback Systems Full time

    An exciting opportunity exists to join the Marketing Team at OFS, a growing Australian B2B software company.**About OFS**:OFS is a software solution that helps manufacturers reduce wastage and increase output by providing valuable and accurate production line data. Data, that when enriched with operator insight, empowers manufacturers to improve...

  • Sales Development Representative

    1 week ago

    Melbourne, Victoria, Australia Operations Feedback Systems Full time

    Marketing- .- HybridAn exciting opportunity exists to join the Marketing Team at OFS, a growing Australian B2B software company.**About OFS**:OFS is a software solution that helps manufacturers reduce wastage and increase output by providing valuable and accurate production line data. Data, that when enriched with operator insight, empowers manufacturers to...

  • Production Operator

    4 days ago

    Melbourne, Victoria, Australia Grifols Australia Pty Ltd Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Business Support Representative

    1 week ago

    Melbourne, Victoria, Australia Avery Dennison Full time

    Company Description**Job Description**:Based at our new state of the art head office located at Moorabbin Airport, the Business Support Representative (BSR) is responsible for establishing and maintaining profitable relationships with customers (both internally & externally) on behalf of the company by taking personal and complete responsibility for each...