Commercial Lines Underwriter

The primary purpose of this role is to quote and bind renewal and new business submission, whilst delivering a high quality client service to brokers and external stakeholders.
This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy documents, handling broker, accounting or policies queries and working with the broader business to review renewal and new business submissions.
Your Responsibilities
Your responsibilities in the role will include, but will not be limited to the following:
To liaise with brokers to resolve queries regarding new business submissions.
To prepare Underwriting files for both Renewal and New Business (including inputting data into the Underwriting system, compiling market research and completing raters).
To liaise with brokers and internal departments for credit control, claims and risk information.
Chasing brokers for outstanding binding instructions or subjectivities.
To create and review policy documents.
Creation of ad hoc documents.
To assist with the reconciliation of aged finance items.
Ensure underwriting files are complete and fulfil audit requirements.
To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times.
Any other ad hoc duties allocated by the Management Team.
Quality Adherence
Build good working relationships with brokers and ensure that they receive timely responses to their enquiries.
To ensure that brokers are regularly communicated with and kept updated on appropriate issues.
Build good working relationships with third party providers and external stakeholders.
Proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.
To liaise and participate in meetings with brokers, internal departments and external advisers.
To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with the Underwriting Team.
To independently handle requests and queries from customers where appropriate and coordinate with appropriate departments and staff to resolve first level customer complaints.
To adhere to robust Quality Framework standards and procedures.
To meet a designated underwriting budget, while writing profitable business.
To participate in and conduct regular broker meetings.
To participate in and conduct regular webinars to brokers.
To be available during business hours to answer any queries from brokers.
Requirements
The following Selection Criteria must be addressed in your covering letter.
Your Skills & Experience:
High School Certificate.
Competent in Microsoft Office and Outlook.
Typing speed of at least 35 words per minute.
Punctuality.
Effective communication and interpersonal skills both in verbal and written forms.
Strong customer service skills and customer centric attitude.
Strong attention to detail and the desire to deliver and improve quality.
Problem resolution and decision making skills.
Ability to work in a team environment as well as on own initiative.
Experience working to deadlines.
Pro-active involvement with business objectives & service level.
A collegial and constructive approach to working with and supporting colleagues within a team environment.
Well-developed analytical and organisational skills.
University bachelor's degree or equivalent in a relevant field.
Diploma of Financial Services.
Experience working as an underwriter in a relevant or similar product line.
Benefits of Working with Antipodean Underwriting
Antipodean Underwriting offers an attractive workplace in a desirable location. Benefits of working for us include:
Flexible working arrangements.
Access to the Employee Share Scheme.
Employee Assistance Program.
An attractive remuneration package above industry standards.
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