Client Services Representative

**Who is Equifax?**

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

**The perks of being an Equifax employee within the Customer Service team?**

There are lots of perks of being an Equifax employee - we offer additional leave days as we recognise the importance of taking time out, whether that's to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effective for our customers and our business.

We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers.

**What you'll do**:
The **Client Services Representative **helps with Customer Onboarding and customer support, for our products.

You will identify and meet the needs of Equifax customers and provide a high level of customer support within agreed service levels.

This is a varied role liaising with internal and external stakeholders, and includes providing information and answering questions, explaining products and services, onboarding and support requests for our clients, as well as following internal procedures and relevant legislation for various administrative duties.

You will be joining a small team going through a big transformation in a very important time in our history. This is a genuine opportunity for you to learn, grow and develop with your team who enjoy helping each other meet deliverables.

**What are we looking for?**
- Previous experience in a customer service/operational processing
- Have worked with Customer and Client Onboarding
- Excellent written communication skills
- Eye for detail with problem solving skills
- Demonstrated ability to display tact, diplomacy and confidentiality
- Exceptional time management skills, working well under pressure
- Adaptable to ever changing business needs and the ability to work to tight deadlines
- Experience documenting processes and procedures

**Extra points for any of the following**:

- Process Improvement experience
- Google Suite experience

**Success attributes of an Equifax employee; does this describe you?**
- Accountable
- Brave
- Curious
- Collaborative
- Individualist
- Trustworthy
- Dedicated

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.