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Frontline Client Services Representative
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We are seeking a dedicated and friendly professional to provide exceptional client service in our fast-paced environment. As the primary point of contact, you will be responsible for handling high volumes of communication, managing appointments, and ensuring seamless client experiences.
About Your Role- Providing administrative support in a dynamic setting
- Handling multiple communication channels, including phone calls, emails, and client inquiries
- Welcoming clients and coordinating appointment schedules
- Processing payments and handling financial transactions
- Collaborating with internal teams to deliver excellent client outcomes
- Performing data entry and requesting documents from external sources
- Liaising with healthcare professionals and providing effective communication
- Proven experience in a client-facing role, preferably in a healthcare or veterinary setting
- Excellent communication, interpersonal, and problem-solving skills
- Adaptable and proactive with a calm and empathetic approach to work
- Strong attention to detail and organizational skills
- Able to thrive in a fast-paced environment with good time management
