Front Office Supervisor

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Minor Hotels is thrilled to announce the highly anticipated opening of **Queens Wharf Residences**, and we are searching for an enthusiastic and skilled **Front Office Supervisor**to join our team on a full-time basis. This is an incredible opportunity for a customer service expert to play a key role in the launch of our stunning new property in Brisbane and contribute to an exciting chapter for Minor Hotels.

**Key Responsibilities Include**:

- Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
- Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
- Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
- Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
- Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

**Hourly Rates (excluding super)**

Monday - Friday: $36.09 per hour

Saturday: $36.09 per hour

Sunday: $43.31 per hour
**Qualifications** To be successful in this role, you will possess the following qualifications and attributes**:

- Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
- Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
- Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation, reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

**Additional Information**
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.