Front Office Supervisor

2 weeks ago

Brisbane, Queensland, Australia at Full time

Are you ready to step into a hands-on leadership role in a fast-paced hospitality environment? Our vibrant and busy 4-star suburban hotel in Brisbane is looking for an experienced Front Office Supervisor to join our dynamic team.

We're a well-established 4-star property offering a mix of hotel rooms and fully serviced 1, 2 & 3-bedroom apartments. With 70 rooms and a strong focus on exceptional guest service, we pride ourselves on our welcoming atmosphere and professional service standards.

What You'll Be Doing
  • Supervise and support the front office team across all shifts
  • Ensure smooth check-in/check-out procedures and resolve guest issues efficiently
  • Train, coach, and motivate front office staff
  • Manage reservations and coordinate with housekeeping and maintenance
  • Uphold guest satisfaction and property standards
  • Assist with administrative tasks and reporting as required
What We're Looking For
  • Minimum 3 years of front office/hotel reception experience
  • Proven ability to lead and support a team in a fast-paced environment
  • Hands-on, can-do attitude with a passion for guest service
  • Strong organisational and communication skills
  • Familiarity with hotel PMS (e.g., RMS, Opera, or similar systems)
  • Flexible availability, including weekends, mornings, and evenings
What We Offer
  • Salary: $60,000 – $100,000 depending on documented / demonstrable experience
  • Full-time hours in a stable, supportive work environment
  • On-site parking
  • Staff meals provided
  • Opportunity to grow your career with a respected hospitality brand

Ready to take the next step in your hospitality career? Apply now with your resume and a cover letter outlining your relevant experience. We can't wait to meet our next superstar


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