Automating Business Outcomes Manager

5 days ago

Melbourne, Victoria, Australia Bebeestrategist Full time

Lead Automation and Adoption Strategist
You will drive the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value. You'll leverage off-the-shelf platforms with custom-built automation and AI to achieve business outcomes.
Delivery Leadership: Own the roadmap across internal platforms, guide the product manager in backlog management, remove blockers, and ensure timely delivery.
Team Management: Lead and coach a team of 5–7 engineers, support their growth through structured 1:1s, feedback, and personal development planning.
Adoption & Change: Ensure solutions get used, roll out adoption plans including internal communications, metrics, training, and follow-up to hit 80%+ active usage within 90 days.
Build vs. Buy Judgement: Evaluate whether to customize, extend, or replace existing systems, lead rapid scoping, proof-of-concepts, and ROI modelling.
Technical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-house.
Commercial Discipline: Make value-based decisions, align all work to commercial returns, staff efficiency, or customer outcomes.
Experience delivering internal systems and automation projects, ideally in an MSP or SaaS-heavy environment.
Proven team leadership experience, growing, mentoring, and managing engineers.
Strong understanding of Agile delivery, system ownership, and change management.
Commercial focus, confident in ROI modelling, licensing decisions, and impact-led prioritisation.
Technical fluency with APIs, integration design, and security best practices.
Clear playbook for driving adoption, not just shipping features.
Bonus: familiarity with platforms like Pia, CloudRadial, Power Automate, UiPath, Azure OpenAI, or ConnectWise ecosystem.
Team performance: The team is engaged, delivers consistently, and staff turnover is low.
Feature adoption: At least 85% of intended users are actively using new features within 90 days of release.
Return on investment: Each project delivers a clear, measurable benefit within 12 months.
Sprint delivery: At least 85% of the planned work is completed each sprint.
A competitive salary as part of a great package.
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
Hybrid working arrangements for a satisfying work-life balance.
Opportunities for personal and professional development through our mentorship programs.
Our council focuses on equality, charity, and the environment.
Option of a company car as part of your ongoing employment package.
Regular social events and a great team culture.
Profit share as loyalty incentive for long-termers.

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