Administration Officer Tmp
2 days ago
Key Responsibilities include:
Support efficient and effective Waitlist Management and Connecting Care services including appointment confirmations, waitlist auditing, outsourcing and health alerts for Queensland Health patients demonstrating proficiency and accuracy.
Utilise information systems (HBCIS & ieMR) to record and update patient demographic, appointment and referral information, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions.
Liaise with patients and their representatives, referring doctors, any person to whom or from whom a service is provided or received ensuring that Health Contact Centre services function so as to provide the best service possible.
Quickly develop rapport, using strong communication and negotiation skills to understand patient needs and to deliver a service that meets their needs within relevant policies and guidelines.
Key Competencies:
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described under 'your key responsibilities', the ideal applicant will be someone who can demonstrate the following key attributes:
Remains accessible to and builds relationships with customers using strong communication skills and negotiation skills to understand customers' needs and delivers a service that meets these needs.
Proactively plans, organises and manages time effectively to produce results within set time frames and demonstrates understanding and consideration for team members.
Understands, contributes to and accurately follows quality systems and procedures, whilst remaining flexible and open to change.
Perform administrative duties accurately, concisely and timely to ensure integrity of patient data.
Demonstrated ability to coordinate workload (clinical appointments, waiting list management, meeting outcome targets) and to ensure the delivery of a high-quality service in an evolving environment.
Demonstrated proficiency or ability to rapidly acquire skills in the use of clinical information systems such as ieMR and HBCIS and other computer programs utilised for booking and billing purposes.
Demonstrates work values, honesty, integrity and respect for all patients, carers and staff as well as demonstrates high work ethics, the ability to work autonomously and a high level of pride in their work.
Qualifications registrations and other requirement's:
There are no mandatory qualifications for this role.
Ability to work some shift work is a requirement due to the extended hours of operation of the service (0730-1930 Monday to Friday, 0800-1700 Saturday/Sunday).
How to Apply:
Please provide the following information to the panel to assess your suitability
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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