
Contact Centre Agent
2 weeks ago
**Welcome the New Year with a new job at the I-MED Contact Centre**
We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Mount Waverly office. As part of the National Contact Centre team, you will play a crucial role in assisting people with booking their medical scans, contributing positively to their experience.
**Role**: Contact Centre Representative
**Location**: Mount Waverley
**Rate**:$29.85 + Super
**Hours**: Full-Time, 38 hours per week, Mon-Fri and occasional Saturdays
**Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT
**Star Date**:6th January 2025
***
**Ready to make a difference?** Be the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care and support.
**What We Offer**:
- **Supported Induction**: Start with 6 weeks training (including a 2-week classroom experience and a 4-week hands-on nesting period with our expert trainer and coach)
- **Ongoing Support**: Weekly check-ins with your Leaders, plus dedicated online support chats, and a regular team engagement to keep you connected.
- **Growth Opportunities**: Clear career paths and the chance to advance in our dynamic team.
- **Engaging Culture**: Monthly office events filled with fun activities and team bonding.
- **Awesome Perks**: Monthly prizes, salary packaging, discounted health insurance, and more
**Who You Are**:
- **Great Communicator**: You love helping others and making a positive impact, providing a superior level of service.
- **Empathetic**: You connect with people and understand their needs. ??
- **Cool Under Pressure**: You stay calm and focused in a fast-paced environment. ?
- **Detail-Oriented**: You take pride in getting things right and working towards Quality & Service KPI's.
- **Eager to Learn**: No call centre experience? No problem Your enthusiasm is what counts. You are solutions focussed.
**About Us**: At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures, we're dedicated to providing exceptional care.
**Learn More About Us**:
LinkedIn
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