Medical Receptionist And Contact Centre Agent

4 days ago

Melbourne, Victoria, Australia I-Med Full time

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.
We are seeking a customer focused and dedicated Medical Receptionist/Contact Centre Agent working across our clinics in Craigieburn and Coolaroo, occasionally working at our Epping clinic. This role is a Full time
- 12 month fixed term contract, working Monday to Friday rotating shifts between 8am and 5pm.

**Key responsibilities**:
Working a mixture of Front Desk Reception Duties and Back Office Contact Centre work
Make appointments for multiple modalities (e.g. x-ray, MRI, ultrasound)
Providing excellent customer service and patient care
Developing and maintaining strong working relationships with patients, referrers, colleagues and managers

Previous medical receptionist and call centre experience (highly desirable but not essential)
Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
Ability to work in a fast paced environment
Customer service experience
You'll be flexible working autonomously and in a team environment

**Working for I-MED offers you**:
? Competitive remuneration corresponding with experience
?? Comprehensive induction training and ongoing development
? Opportunity for career growth and professional progression
??? To be part of a fun & dedicated team that celebrates wins and successes
? Commitment to your health and well-being, including access to employee assistance program

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

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